CUSTOMER SVC/CLERK

The Kroger Co.•Phoenix, AZ

20h

About The Position

Deliver a high level of service and an excellent customer experience by resolving customer concerns and identifying opportunities to improve operations and the shopping experience. Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety, while working as part of a team to support customer satisfaction and a pleasant working and shopping environment. Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, service, and shrink control. Maintain front-end cleanliness, maintenance, and sanitation; set priorities and task lists; and ensure prompt, accurate checkout in accordance with company policies and applicable laws and regulations. Train, monitor, and coach associates on front-end policies and procedures. Provide backup coverage for the Service Operations Manager when that person is absent, excluding hiring and discipline. Perform checkout and bookkeeping activities, including voids, refunds, exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits. Operate checkout equipment according to company standards and assist with checkout, stocking, bagging, cart collection, and cleaning. Follow and reinforce food safety, sanitation, and safety procedures, report unsafe conditions to store management, and report illegal activity. The employee must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Familiarity with Microsoft Office Word and Excel.

Responsibilities

Provide friendly, efficient customer service and resolve customer questions and concerns in a timely manner.
Greet customers throughout the store and assist them with finding products, loading or unloading heavy items, and retrieving out-of-reach items.
Anticipate customer needs, communicate effectively, and help strengthen customer loyalty.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, customer service, and shrink control.
Maintain front-end cleanliness, maintenance, and sanitation, and determine priorities and task lists to maintain adequate front-end conditions.
Ensure prompt and accurate checkout and associate compliance with company policies and applicable laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling, scanning errors, and price checks.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the Service Operations Manager in their absence, excluding hiring and discipline.
Complete checkout and bookkeeping tasks, including voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits.
Operate scanners, registers, scales, and check approval machines according to company standards.
Assist with checkout transactions, stocking, bagging, cart collection, and cleaning.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs.
Identify unsafe conditions and notify store management; report illegal activity.
Demonstrate teamwork and the company's values of respect, honesty, integrity, diversity, inclusion, and safety.