CUSTOMER SVC/CLERK

The Kroger Co.•Topeka, KS

20h

About The Position

Deliver a high level of service and an excellent customer experience by resolving customer concerns and identifying opportunities to improve operations and the shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety while contributing to a pleasant working and shopping environment. Oversee front-end operations to support sales, profit, and labor goals through cost control, labor efficiencies, customer service, and shrink control. Maintain front-end cleanliness, maintenance, and sanitation; set work priorities; and ensure prompt, accurate checkout in compliance with company policies and applicable laws and regulations. Train, monitor, and coach associates on front-end policies and procedures. Perform checkout and bookkeeping tasks, operate checkout equipment, and assist with other front-end functions. Provide backup coverage for the Service Operations Manager when that person is absent, excluding hiring and discipline.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Demonstrate teamwork and company values to support customer satisfaction and a pleasant working and shopping environment.
Provide friendly, efficient customer service by treating customers with sincerity, patience, and respect, and thanking them for their business.
Greet customers throughout the store and help them locate products, load or unload heavy items, and retrieve out-of-reach items.
Anticipate customer needs, answer questions, and resolve issues promptly to strengthen customer loyalty.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, service, and shrink control.
Maintain front-end cleanliness, maintenance, and sanitation; determine work priorities and task lists to maintain adequate front-end conditions.
Ensure prompt, accurate customer checkout and associate compliance with company policies and local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling; scanning-error procedures; and price checks.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the Service Operations Manager in their absence, excluding hiring and discipline.
Maintain knowledge of checkout transaction policies, procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate scanners, registers, scales, and check approval machines according to company standards.
Assist with front-end functions, including checkout transactions, stocking, bagging, cart collection, and cleaning.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management; report illegal activity.
Perform the essential job functions with or without reasonable accommodation.