Customer Service Clerk - Cosentino's Apple Market #70 - 4300 Blue Ridge Blvd, KCMO 64133

Cosentino's Food Stores•Raytown, MO

25d•Onsite

About The Position

The Customer Service Clerk provides customer service in a fast-paced retail grocery environment. The role handles customer inquiries, operates the cash register and point-of-sale system, and supports customers while maintaining a professional demeanor and prioritizing tasks. The clerk maintains a clean and organized workspace and uses point-of-sale systems and selling techniques to enhance the customer experience. This is a non-exempt position that formally reports to the Front-End Manager. The position requires obtaining a liquor license and/or food handlers permit as required by the county within the first 14 days of starting. The clerk must complete ongoing training and development listed on the Cosentino’s Learning Plan.

Requirements

General knowledge of cash-handling procedures.
Working knowledge of cash register operation.
General knowledge of customer service principles.
General mathematics skills.
Ability to communicate effectively, both verbally and in writing.
Ability to multitask in a fast-paced environment.

Nice To Haves

High school diploma or equivalent is preferred.
Experience in a retail grocery setting is beneficial.
Experience with bagging merchandise.
Experience with cashiering.
Familiarity with retail front-end operations procedures.
Demonstrated leadership potential.
Previous experience in a retail environment.
Demonstrated positivity.

Responsibilities

Obtain a liquor license and/or food handlers permit as required by the county within the first 14 days of starting.
Accurately process customer transactions using the cash register and point-of-sale system.
Handle cash, including counting money, making change, and balancing the cash office at the end of every shift.
Receive and process payments accurately using cash, checks, gift cards, credit and debit cards, coupons, and other approved payment options.
Follow documented procedures for purchases involving government assistance programs, including SNAP and WIC.
Handle returns, exchanges, and price adjustments efficiently and courteously.
Handle customer complaints and escalate complex issues to the appropriate supervisor.
Intervene quickly and courteously when a cashier requests assistance with a customer transaction.
Work as a cashier as needed to support a friendly, convenient customer experience.
Greet customers, answer questions, resolve issues, and follow Cosentino’s Customer Service Standards or Red-Carpet Service.
Comply with governmental regulations regarding weights and measures, alcohol, and tobacco sales.
Bag merchandise carefully and efficiently.
Prioritize tasks to manage customer flow and minimize wait times.
Process transactions and handle cash with attention to detail.
Communicate effectively with customers and team members.
Complete additional tasks identified by management, assist other stores or departments as needed, and gain new skills when necessary.
Complete ongoing training and development listed on the Cosentino’s Learning Plan.
Maintain a clean and organized workspace.