About The Position

The Overnight Stocker assists customers in their shopping experience by stocking shelves and displays efficiently, in a friendly and courteous manner. This non-exempt position formally reports to the Night Manager. The role involves unloading and sorting shipments, stocking merchandise, supporting inventory, monitoring product condition and expiration dates, maintaining clean and safe work areas, and following store health, sanitation, and safety requirements. The position also requires customer-service skills, basic math and reading skills, and the ability to work in cooler and freezer conditions.

Requirements

  • Complete ongoing training and development listed in the Cosentino’s Learning Plan.
  • Demonstrate the basic math and reading skills required for the position.
  • Demonstrate verbal and interpersonal skills necessary for positive customer and peer interactions.
  • Be able to operate, clean, and maintain equipment safely and competently.
  • Be able to work in colder grocery cooler and freezer conditions.
  • Meet the stated physical requirements, including frequent lifting and carrying up to 50 lbs.

Nice To Haves

  • A high school diploma or equivalent is preferred.
  • Ability to climb a ladder, possibly up to 15 feet.

Responsibilities

  • Implement Cosentino’s Customer Service Standards.
  • Unload and sort incoming shipments promptly and stock merchandise in designated areas without damaging it.
  • Keep back-room and cooler/freezer areas neat and ready for new deliveries.
  • Stock grocery shelves by matching item UPC codes to shelf tags and using the “face front” display method.
  • Accurately count and record merchandise to support inventory processes.
  • Identify damaged, unsaleable, or returnable products, remove them, and follow damage-claim procedures.
  • Operate, clean, and maintain equipment safely and competently.
  • Meet or exceed productivity standards for individual and team results.
  • Monitor expiration dates and properly rotate ad items.
  • Keep the work area and department clean and safe for customers and coworkers.
  • Follow and encourage compliance with health regulations, sanitation guidelines, and safety procedures.
  • Use verbal and interpersonal skills to interact positively with customers and coworkers.
  • Know department items, procedures, and policies to answer customer questions accurately and courteously.
  • Resolve customer complaints professionally and involve store management when appropriate.
  • Complete additional management-assigned tasks, assist other stores or departments as needed, and gain new skills when necessary.
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