About The Position

The Day Clerk assists customers with their shopping experience by stocking shelves and displays efficiently, courteously, and in a friendly manner. The position reports to the Store Director and is non-exempt. The role includes unloading and sorting deliveries, maintaining back-room and cooler/freezer areas, stocking and rotating merchandise, supporting inventory, updating shelf tags and prices, and monitoring products for damage and expiration dates. The clerk also maintains a clean and safe work area, follows health, sanitation, and safety procedures, and provides courteous customer service, including responding to questions and resolving complaints appropriately.

Requirements

  • Complete ongoing training and development listed on the Cosentino Learning Plan.
  • Demonstrate the basic math and reading skills required for the position.
  • Demonstrate verbal and interpersonal skills for positive customer and peer interactions.
  • Be able to operate, clean, and maintain equipment safely and competently.
  • Be able to perform the physical abilities listed for the role, including lifting, pushing, pulling, standing, walking, bending, squatting, and working in cold conditions.

Nice To Haves

  • High school diploma or equivalent preferred.
  • Ability to climb a ladder, possibly up to 5 feet.

Responsibilities

  • Follow and implement the Cosentino Customer Service Standards.
  • Unload and sort incoming shipments quickly, then stock merchandise in designated areas without damaging it.
  • Keep back-room and cooler/freezer areas neat and ready for deliveries.
  • Stock grocery shelves by matching UPC codes to shelf tags and using the “face front” display method.
  • Accurately count and record merchandise to support inventory.
  • Change shelf tags and display price markers, and label or price-mark merchandise with missing UPC codes.
  • Monitor merchandise for damaged, unsaleable, or returnable products and follow damage-claim procedures.
  • Operate, clean, and maintain equipment safely and competently.
  • Meet or exceed productivity standards.
  • Monitor expiration dates and rotate advertised items properly.
  • Keep the work area and department clean and safe for customers and coworkers.
  • Follow and encourage compliance with health regulations, sanitation guidelines, and safety procedures.
  • Use verbal and interpersonal skills to support positive customer and peer interactions.
  • Use the basic math and reading skills required for the position.
  • Learn department items, procedures, and policies to answer customer questions accurately and courteously.
  • Resolve customer complaints professionally and involve store management when appropriate.
  • Complete additional tasks identified by management, assist other stores or departments as needed, and gain new skills when necessary.
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