CUSTOMER SVC/CLERK

The Kroger Co.•Marietta, GA

25d

About The Position

The Customer Service/Clerk delivers a high level of service and an excellent customer experience by resolving customer concerns, identifying opportunities to improve operations and the shopping experience, and demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports teamwork and a pleasant working and shopping environment while providing friendly, efficient assistance throughout the store. The position oversees front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiency, customer service, and shrink control. It helps maintain front-end cleanliness, maintenance, and sanitation; sets work priorities; supports accurate checkout and compliance with company policies and applicable laws; and trains, monitors, and coaches front-end associates. The role also performs checkout and bookkeeping procedures, operates front-end equipment, assists with stocking, bagging, and cart collection, and reinforces food safety and workplace safety requirements. It provides backup coverage for the Service Operations Manager in their absence, excluding hiring and discipline.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Resolve customer concerns and identify and communicate opportunities to improve operations and the shopping experience.
Demonstrate company values and contribute to teamwork and a pleasant working and shopping environment.
Provide friendly and efficient customer service, greet customers, escort them to products, assist with heavy or out-of-reach items, answer questions, and resolve issues promptly.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, service, and shrink control.
Maintain front-end cleanliness, maintenance, sanitation, and adequate operating conditions by determining work priorities and task lists.
Ensure prompt, accurate customer checkout and that front-end associates follow company policies and applicable laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender and coupon handling, scanning errors, and price checks.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the Service Operations Manager when that manager is absent, excluding hiring and discipline.
Maintain knowledge of checkout transactions, policies, procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate scanners, registers, scales, and check approval machines according to company standards.
Assist with checkout transactions, stocking, bagging, cart collection, and cleaning.
Comply with and reinforce food safety, sanitation, and safety requirements and programs; identify unsafe conditions and notify store management; report illegal activity.
Perform the essential job functions with or without reasonable accommodation.