Customer Service/Shipping Clerk
About The Position
Metalcraft of Mayville is seeking a Customer Service/Shipping Clerk for the Mayville, Wisconsin facility. The position is on 1st shift and reports to the Shipping and Receiving Manager in the Mayville plant. The clerk maintains and verifies outbound-shipment records and documentation, prepares bills of lading and shipping orders, and completes management-related reports as needed. A strong customer service background is sought. The role involves auditing orders and shipping quantities against picking documents; entering and maintaining shipping and receiving data in SAP and other company and carrier systems; coordinating shipments with carriers, freight forwarders, consignees, offices, and agents; preparing packages and shipping paperwork; and supporting customer communications and special projects. The position requires being on one's feet for most of the shift, with occasional computer work while seated. The work environment includes varying temperatures, loud noise, moving machinery, airborne particles, and fumes from production equipment. Required personal protective equipment includes hearing protection, eye protection, and safety shoes.
Requirements
- Effective communication skills.
- Excellent coordination skills.
- Strong organizational and time-management abilities.
- Stress tolerance and a clean, neat attitude.
- Ability to perform data-entry work.
- Basic computer knowledge.
- Ability to be on one's feet for the majority of the shift.
- Ability to lift and carry 25 pounds routinely and 50 pounds occasionally.
- Ability to push and pull 25 pounds routinely and 50 pounds occasionally.
- Use required personal protective equipment: hearing protection, eye protection, and safety shoes.
Nice To Haves
- Customer service experience is preferred.
- SAP experience is strongly preferred.
Responsibilities
- Audit orders and shipping quantities against picking documents.
- Gather, enter, and maintain data and records related to shipping and receiving activities.
- Enter domestic and international shipment data into the company ERP system and commercial freight-carrier shipping systems.
- Complete special projects as directed by the Lead or Supervisors.
- Answer and route telephone calls politely, take messages, and direct them to the appropriate person in a timely manner.
- Assist with and evaluate shipping-point, service, weight, freight-permit, and other shipment information needs.
- Initiate, answer, and document tracer inquiries by email and/or fax when requested.
- Notify consignees of shipment arrival and coordinate shipment information with other offices and/or agents.
- Assemble packaging materials and package merchandise for shipment according to instructions.
- Confirm physical shipment of goods and facilitate package tracking.
- Coordinate pickup scheduling with carriers and freight forwarders.
- Identify and correct errors on packing lists and invoices.
- Prepare accurate bills of lading for outbound freight.
- Ensure drivers leave with the appropriate paperwork.
- Ensure shipping documents are accurate by following standard operating procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
