Customer Service Clerk

Piggly Wiggly (Fox Bros. Piggly Wiggly) • Jackson, WI

22d

About The Position

The Customer Service Clerk reports directly to the Customer Service Manager and provides superior service to customers and employees of Fox Bros. The role performs administrative, customer service, and general housekeeping functions to help ensure the store’s front end is well maintained, safe, and operating efficiently. The position requires working in a fast-paced retail grocery environment, following company and department policies and procedures, and meeting productivity, accuracy, quality, dependability, safety, and physical requirements. Work schedules vary according to store needs and may include flexible shifts, weekends, holidays, and overtime.

Requirements

• Previous customer service experience in a retail or grocery environment; prior experience as a Front End Associate at Fox Brothers Piggly Wiggly is most desirable.
• Ability to perform department operations, practices, and procedures in a retail grocery environment.
• Positive communication and customer relations skills.
• Ability to be self-directed and results-oriented, project a positive business image, and lead by example.
• Attention to detail and follow-through skills.
• Ability to work efficiently with weights, measures, scales, and tally unit product retail prices.
• Ability to perform basic computer entries required for the position.
• Ability to operate department equipment safely and efficiently; must be at least 18 years old to operate certain equipment.
• Ability to meet position availability, attendance, punctuality, productivity, accuracy, quality, dependability, safety, and physical requirements.
• Ability to work effectively in a fast-paced, changing environment and be flexible, supportive, and a team player.
• Commitment to company mission, the SOUP (Sense Of Urgency Please) commitment, and company and department policies and procedures.
• Maintain good hygiene and wear appropriate company apparel, a name tag, and hair nets where designated; a smile is required.
• Availability to work flexible shifts, overtime, weekends, and holidays as required.

Nice To Haves

• Prior experience as a Front End Associate at Fox Brothers Piggly Wiggly.

Responsibilities

• Provide customer service to customers and employees.
• Perform administrative, customer service, and general housekeeping duties to maintain a safe, well-maintained, efficient store front end.
• Carry out department operations, practices, and procedures in a retail grocery environment.
• Use weights, measures, scales, and tally unit product retail prices efficiently.
• Complete basic computer entries required for the position.
• Operate department equipment safely and efficiently.
• Follow company and department policies, practices, procedures, and standard operating procedures.
• Meet department productivity, quality, and safety requirements.
• Work assigned flexible shifts, weekends, holidays, and overtime as required by store needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed