Customer Service Clerk Jobs

About The Position

Requirements

• Prior customer service skills or related experience.
• Ability to operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery.
• Ability to handle stressful and complex situations calmly and professionally.
• Ability to understand and follow instructions and communicate effectively with customers and team members.
• Ability to multitask and work in a fast-paced environment while maintaining cleanliness and organization of the work area.
• Ability to work independently and as part of a large team.
• Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Responsibilities

• Provide customer service in accordance with company standards and policies.
• Operate electronic scanning cash registers and receive payment for customer purchases.
• Honor discounts and coupons, assist with Loyalty Program questions or sign-ups, and bag items.
• Operate machines to sell money orders and lotto tickets and process wire fund transfers.
• Process customer returns and sell gift cards and lotto tickets.
• Handle other customer transactions as needed.
• Maintain cleanliness of the Customer Service Desk and front area of the store.
• Replace stock in display areas.
• Follow the uniform and grooming policy.
• Comply with Company, Division, and Store policies and applicable laws.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through Stream.
• Flexible work schedules.
• Associate discounts.
• Training, career growth, and development support.
• Health and welfare benefits for eligible employees, including medical, dental, and 401(k).
• Vacation and paid time off.
• Depending on length of service, hours worked, applicable collective bargaining agreement, and company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/vacation pay, paid holidays, and retirement benefits (pension and/or 401(k) eligibility).