Customer Service Clerk (Arts & Crafts)

Commander, Navy Installations Command • Honolulu, HI

1d • Onsite

About The Position

This position is assigned to the Non-Appropriated Fund (NAF) Community Programs Branch within Morale, Welfare, and Recreation (MWR) Recreational Fleet and Family Readiness Support Services, Commander, Navy Region Hawaii, at Joint Base Pearl Harbor Hickam in Honolulu, Hawaii. The role supports the MWR community recreation program at the Hickam Arts & Crafts Center by providing customer service and performing related program duties.

The clerk assists customers, takes special orders, provides layaway services, follows up on delinquent payments, processes refunds or adjustments, resolves routine complaints, and handles other customer-service transactions. The position may also involve operating a cash register, receiving payments, making change, and maintaining records and logs related to customer-service transactions. Other related duties may be assigned.

Requirements

• Must pass all applicable records and background checks.
• Must successfully pass the E-Verify employment verification check; discrepancies must be resolved as a condition of employment.
• Ability to learn MWR policies, rules, and regulations related to the work area.
• Ability to communicate orally and in writing.
• Knowledge of basic mathematics.
• Must be available to work Tuesday through Saturday between 9:15 a.m. and 6:15 p.m.

Nice To Haves

• Six months of experience in a related recreational activity is desired.
• Knowledge of arts and crafts-related merchandise is preferred.
• A valid driver’s license is preferred.

Responsibilities

• Assist customers and handle customer-service transactions.
• Take special orders and provide layaway services.
• Follow up on delinquent payments.
• Make refunds or adjustments and resolve routine complaints.
• Operate a cash register, receive payments, and make change, as needed.
• Maintain records and logs related to customer-service transactions.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed