Clerk Customer Service Specialist

Pinellas County Government•Hickory, NC

5d•Onsite

About The Position

The Clerk Customer Service Specialist performs high-level problem-solving work managing customer relationships within the Clerk of the Circuit Court and Comptroller’s Office. The role involves extensive contact with the public, complex customer service tasks and financial transactions, and examining, processing, and documenting public documents and financial records in an automated office setting. The employee works independently and accurately to complete complex financial duties, balance funds, and intake and process court and other documents, including records related to passports, recording, marriage licenses, civil, probate, criminal, and traffic matters. The position also handles difficult customer service problems.

Requirements

Two years of direct customer service experience, or an associate degree or higher, or an equivalent combination of education, training, and/or experience.
Knowledge of cashiering principles, governmental accounting, and record-keeping procedures pertinent to the area of assignment.
Knowledge of Florida Statutes, Rules of Court, and regulations pertinent to the area of assignment.
Ability to work in a fast-paced environment.

Nice To Haves

Cashiering or accounting experience and practical skills using computer equipment.
Excellent customer service skills.
Attention to detail.

Responsibilities

Provide customer service in person, electronically, and by phone to the public, Clerk’s Office departments, other Appointing Authorities, and business partners; answer standard and complex questions in accordance with established procedures and applicable rules and statutes.
Perform cashiering duties, including entering transactions into computerized registers, receiving payments, giving change, balancing registers daily, and disbursing money.
Reconcile funds and financial data daily, including preparing reports and records.
Prepare and file required reports.
Process documents filed by mail, electronically, or in person, including imaging, scanning, and redaction.
Process documents such as petitions, motions, affidavits, miscellaneous filings, domestic violence injunctions, child support writs, passport applications, marriage licenses, notices of commencement, and other recordable documents, as required by assignment.
Process child support cases and answer inquiries when assigned to the child support section.
Issue processes such as summonses, subpoenas, writs, and defaults, as applicable.
Audit, review, and process accounts, as applicable.
Perform computations, determine amounts due and responsible parties, receive payments, and prepare related correspondence and documents.
Conduct investigations and audits to resolve matters involving misapplied funds, improper validations, and incorrect application of liens, as applicable.
Perform file management and inventory control responsibilities, as applicable.
Cross-train in multiple areas and applications.
Perform other related job duties as assigned.