Customer Service Clerk

Albertsons • Silver Spring, MD

2d

About The Position

As a Customer Service Clerk, you provide high-quality customer service in accordance with the company’s standards and policies. The role includes operating electronic scanning cash registers, receiving payment for purchases, honoring discounts and coupons, assisting customers with Loyalty Program questions and sign-ups, and bagging items. You also operate machines to sell money orders and lottery tickets and transfer funds by wire; process customer returns; sell gift cards and lottery tickets; and handle other transactions as needed. In addition, you maintain the cleanliness of the Customer Service Desk and front area of the store, replenish display stock, and comply with uniform and grooming policies.

Requirements

• Prior customer service skills or related experience.
• Ability to operate electronic scanning cash registers and machines for counting money, processing wire transfers, and lottery transactions.
• Ability to handle stressful and complex situations calmly and professionally.
• Ability to understand and follow instructions and communicate effectively with customers and team members.
• Ability to multitask in a fast-paced environment and maintain a clean, organized work area.
• Ability to work independently and as part of a large team.
• Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Responsibilities

• Provide customer service according to company standards and policies.
• Operate electronic scanning cash registers and receive payment for customer purchases.
• Honor discounts and coupons, assist with Loyalty Program questions and sign-ups, and bag items.
• Operate machines for money orders, lottery tickets, and wire transfers.
• Process customer returns and sell gift cards and lottery tickets.
• Handle other customer transactions as needed.
• Maintain cleanliness of the Customer Service Desk and the front area of the store.
• Replace stock in display areas.
• Follow the uniform and grooming policy.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Flexible work schedules.
• Associate discounts.
• Training, career growth, and development.
• Health and welfare benefits for eligible employees, including medical, dental, and 401(k).
• Vacation and paid time off.
• Inclusive work culture built on belonging.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed