CUSTOMER SVC/CLERK

The Kroger Co.•Hartland, WI

About The Position

The Customer Service Clerk provides a high level of service and an excellent customer experience by resolving customer concerns and identifying opportunities to improve operations and the shopping experience. The role demonstrates company values of respect, honesty, integrity, diversity, inclusion, and safety, and works collaboratively to create a pleasant working and shopping environment. The position oversees front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiency, customer service, and shrink control. It helps maintain front-end cleanliness, maintenance, and sanitation; sets work priorities; and ensures prompt, accurate checkouts that comply with company policies and applicable laws and regulations. The clerk trains, monitors, and coaches front-end associates on policies and procedures; performs checkout and bookkeeping activities; operates checkout equipment; and assists with front-end tasks such as stocking, bagging, cart collection, and cleaning. The role also provides backup coverage for the Service Operations Manager, excluding hiring and discipline.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.

Nice To Haves

Familiarity with Microsoft Office Word and Excel.

Responsibilities

Resolve customer concerns and identify and communicate opportunities to improve operations and the shopping experience.
Demonstrate company values and teamwork to support customer satisfaction and a pleasant working and shopping environment.
Provide friendly, efficient customer service with sincerity, patience, respect, and appreciation for customers’ business.
Greet customers throughout the store and assist them by escorting them to products, loading or unloading heavy items, and retrieving out-of-reach items.
Anticipate customer needs, answer questions, and resolve issues promptly to strengthen customer loyalty.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, service, and shrink control.
Ensure front-end cleanliness, maintenance, and sanitation, and set work priorities and task lists to maintain adequate front-end conditions.
Ensure prompt, accurate customer checkout and associate compliance with company policies and applicable local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling, scanning-error procedures, and price checks.
Communicate pricing and signage discrepancies to the Pricing Coordinator.
Provide backup coverage for the Service Operations Manager in their absence, excluding hiring and discipline.
Maintain knowledge of checkout transaction policies, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate equipment such as scanners, registers, scales, and check approval machines according to company standards.
Assist with front-end functions, including checkout transactions, stocking, bagging, cart collection, and cleaning.
Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs.
Identify unsafe conditions and notify store management, and report illegal activity.
Perform the essential job functions with or without reasonable accommodation.