Senior Customer Service Clerk - Youth

City of Houston • Various, TX

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About The Position

The Houston Public Library is seeking a team-oriented Senior Customer Service Clerk – Youth with strong communication skills, a commitment to outstanding customer service, and an interest in engaging with people of all ages and diverse backgrounds. The role supports the library’s youth and family services across its network of libraries in Houston.

The clerk provides service at public desks and by phone; plans and facilitates programs for children, teens, and families; builds partnerships with schools and community organizations; and conducts community outreach. The role also helps patrons use library collections, online resources, databases, and technology, and supports the organization and maintenance of library materials.

The schedule varies and includes rotating shifts, evenings, and weekends. Operating hours may fall between 8:00 a.m. and 8:15 p.m., Monday through Sunday, and are subject to change. The position requires stooping and bending, lifting library materials weighing up to 20 pounds, moving throughout the library to file or retrieve materials, and communicating effectively orally and in writing. Other related duties and special projects may be assigned.

Requirements

• High school diploma or GED.
• One year of clerical or customer service experience. An associate’s or bachelor’s degree may substitute for the education and experience requirements.
• Ability to stoop and bend, lift library materials up to 20 pounds, and move freely throughout the library to file or retrieve materials.
• Ability to communicate effectively orally and in writing.

Nice To Haves

• Proficient computer skills and working knowledge of Microsoft Office.
• Experience working with people of diverse backgrounds.
• Strong interpersonal skills and ability to collaborate with others.
• Experience working with children and families.
• Fluency in a foreign language, especially Spanish, is highly preferred.
• Eligible veteran applicants may receive preference, subject to the stated qualifications and selection criteria.

Responsibilities

• Deliver customer service at public service desks and by phone, creating a welcoming library experience.
• Plan, develop, and facilitate programs for children, teens, and families, including storytimes, STEAM activities, crafts, hands-on learning, and after-school enrichment.
• Build and maintain partnerships with schools, childcare providers, and community organizations to promote library resources, services, and programs.
• Conduct outreach and represent the library at community events.
• Help patrons access library collections, online resources, databases, and technology.
• Support collection maintenance by shelving, shelf reading, organizing materials, and maintaining collection order and appearance.
• Work rotating shifts that include evenings and weekends.
• Perform other related duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED