CUSTOMER SVC/CLERK

The Kroger Co.•Rifle, CO

2d•$18 - $26

About The Position

Deliver a high level of service and an excellent customer experience by resolving customer concerns and identifying opportunities to improve operations and the shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety, while working as part of a team to support customer satisfaction and a pleasant working and shopping environment. Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control. Maintain front-end cleanliness, maintenance, and sanitation; establish work priorities and task lists; and ensure prompt, accurate checkout and compliance with company policies and applicable laws and regulations. Train, monitor, and coach front-end associates on relevant policies and procedures. Provide backup coverage for the Service Operations Manager when they are absent, excluding hiring and discipline. The role also performs checkout and bookkeeping tasks, including voids, refunds, exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits. Operate checkout equipment according to company standards and assist with checkout, stocking, bagging, cart collection, and cleaning. Follow and reinforce food safety, sanitation, and safety procedures; identify unsafe conditions and notify store management; and report illegal activity. The essential job functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Familiarity with Microsoft Office Word and Excel.

Responsibilities

Resolve customer concerns and identify opportunities to improve operations and the shopping experience.
Demonstrate company values and contribute to teamwork, customer satisfaction, and a pleasant working and shopping environment.
Provide friendly, efficient service with sincerity, patience, and respect; thank customers for their business.
Greet customers throughout the store, escort them to products, load or unload heavy items, and help retrieve out-of-reach items.
Anticipate customer needs, answer questions, and resolve issues promptly to strengthen customer loyalty.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, service, and shrink control.
Maintain front-end cleanliness, maintenance, and sanitation, and determine work priorities and task lists.
Ensure prompt, accurate checkout and that front-end associates follow company policies and applicable local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling, scanning-error procedures, and price checks.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the Service Operations Manager in their absence, excluding hiring and discipline.
Complete checkout and bookkeeping tasks, including voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits.
Operate checkout equipment, including scanners, registers, scales, and check approval machines, according to company standards.
Assist with checkout transactions, stocking, bagging, cart collection, and cleaning.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs.
Identify unsafe conditions and notify store management; report illegal activity.