Breakbulk Customer Service Clerk

PSA Penn Terminals•Eddystone, PA

About The Position

The Breakbulk Customer Service Clerk interacts with drivers processed through the Customer Service Breakbulk office and provides check-in/check-out, appointment, vehicle-processing, and clerical support. The role also supports container operations as needed and communicates and safeguards company cargo-handling guidelines. The position generally follows a regular set schedule. Because vehicle and vessel arrivals may be irregular due to weather or unplanned events, a shift may sometimes start early or be extended. Work is performed in a moderately noisy office environment.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of Internet software, spreadsheet software, and word-processing software.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to interact courteously and tactfully with managers, co-workers, customers, and vendors.
Ability to sit for extended periods while using a computer; use hands and fingers; handle or feel; reach with hands and arms; and talk and hear.
Ability to frequently stand and walk; regularly lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.
Demonstrated analytical, judgment, motivation, planning and organizing, professionalism, attendance, dependability, technical, problem-solving, teamwork, oral and written communication, quality-management, organizational-support, and safety-and-security skills.

Nice To Haves

Experience in international logistics and/or marine terminals is preferred but not required.

Responsibilities

Process flatbed drivers for breakbulk shipments or deliveries.
Make cargo appointments in Master Terminal.
Respond to emails related to cargo availability or appointments.
Create schedules using Master Terminal and Excel.
Process non-TWIC sales as a cashier.
Scan, file, and organize office documents.
Provide support to supervision as necessary.
Train other clerks as necessary using a train-the-trainer approach.
Support the container team as needed by interacting with container drivers using the Genetec camera system and Master Terminal.
Communicate and safeguard company cargo-handling guidelines.
Perform other duties as assigned.
Interact courteously and tactfully with managers, co-workers, customers, and vendors.