Breakbulk Customer Service Clerk
About The Position
The Breakbulk Customer Service Clerk interacts with drivers at the Customer Service Breakbulk office and handles check-in/check-out, appointments, vehicle processing, and clerical support. The role also supports the container team as needed and may train other clerks. The position normally follows a regular set schedule. Because port vehicle and vessel arrivals can be irregular due to weather or unplanned events, a shift may sometimes start early or be extended. Work is performed in a moderately noisy office environment. The employee must interact courteously and tactfully with managers, coworkers, customers, and vendors.
Requirements
- High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of internet, spreadsheet, and word-processing software.
- Ability to perform essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
- Ability to interact courteously and tactfully with managers, coworkers, customers, and vendors.
- Ability to meet the role's physical demands, including extended periods of sitting and regular handling or moving of items up to 10 pounds, with occasional handling or moving of items up to 25 pounds.
- Relevant skills include analytical ability, sound judgment, motivation, planning and organization, professionalism, attendance and punctuality, dependability, technical skills, problem-solving, teamwork, oral and written communication, quality management, organizational support, and safety and security awareness.
Nice To Haves
- Experience in international logistics and/or marine terminals is preferred but not required.
Responsibilities
- Process flatbed drivers for breakbulk shipments or deliveries.
- Make cargo appointments in Master Terminal.
- Respond to emails about cargo availability or appointments.
- Create schedules using Master Terminal and Excel.
- Process non-TWIC sales as a cashier.
- Scan, file, and organize office documents.
- Provide support to supervision as necessary.
- Train other clerks as necessary using a train-the-trainer approach.
- Support the container team as needed by interacting with container drivers using the Genetec camera system and Master Terminal.
- Communicate and safeguard company cargo handling guidelines.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
