Customer Service Clerk
Old Dominion Freight Line • La Vergne, TN38d • Onsite
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Customer Service Clerk
Old Dominion Freight Line•La Vergne, TN
•Onsite
About The Position
Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.
Requirements
- High School diploma or equivalent preferred
- 1 year of customer service experience, preferably in the transportation industry
- Strong attention to detail
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office
- AS400 experience preferred
- Ability to handle multiple request and priorities in as fast-paced environment
- Demonstrated aptitude for quickly learning new systems and processes
Responsibilities
- Answer phones and respond to emails in a courteous and timely manner
- Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.
- Respond to customer issues and questions in a timely manner
- Provide Service 2.OD to internal and external customers
- As needed, may assist with general office duties such as mailing, filing and copying
- Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system
Benefits
- Great Health Benefits including a Zero premium medical plan for employee only coverage
- Vision & Dental
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401k Retirement plan with company match and additional company annual discretionary match opportunity
- Life Insurance
- Wellness Program
- Tuition Reimbursement for Drivers and Technicians
- Training and growth opportunities to build a career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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