Customer Service Clerk - Viking

HAAG INC • Topeka, IL

55d • Onsite

About The Position

The Customer Service Clerk performs essential store operations while delivering excellent customer service and following company policies, procedures, and safety standards. The role includes operating registers and point-of-sale equipment, handling cash and payment transactions, maintaining store cleanliness and appearance, stocking and managing merchandise, and supporting loss prevention and inventory activities. Team members are expected to follow the Haag Oil Snapshot of Success standards for customer service, store appearance, cleanliness, stocking, and the sales floor and lot throughout each shift.

The position requires a clean uniform and professional appearance, a positive and friendly attitude, reliability, and the ability to adapt to changing tasks and scheduling needs. Work takes place in a store environment, with exposure to temperature changes, cold walk-in coolers and freezers, gasoline vapors, industrial-strength cleaning agents, and potentially hot cooking equipment.

Requirements

• High school diploma or GED preferred.
• Ability to follow company policies and procedures.
• Ability to perform basic math and handle cash accurately.
• Ability to communicate effectively with customers, coworkers, and management.
• Ability to stand, walk, stock merchandise, and perform routine cleaning duties.
• Ability to occasionally lift up to 50 pounds.
• Ability to stoop, kneel, crouch, and occasionally climb or balance on a ladder.
• Ability to tolerate frequent temperature changes between the store floor, walk-in coolers, and outdoor areas.
• Ability to follow company policies and procedures related to physical tasks and safety.
• Previous customer service experience is helpful; training will be provided.
• Regular, predictable attendance and adherence to procedures for reporting absences or tardiness.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Provide excellent customer service and respond to and report customer complaints tactfully and promptly.
• Follow company safety and security policies, identify and eliminate safety hazards, and report unsafe acts or conditions to management.
• Prepare required accident or incident reports and immediately notify Human Resources.
• Report to work on time and adjust to scheduling needs, including shift changes when required.
• Operate cash registers and point-of-sale equipment efficiently.
• Handle cash, safe drops, credit card transactions, and check-cashing procedures according to company policies.
• Prepare shift reports and other reports required by management.
• Follow company policies and applicable laws governing beverage and tobacco sales.
• Clean shelves, dispensers, restrooms, the store interior, and other designated areas.
• Stock, rotate, price, and count merchandise, and assist with inventory counts.
• Follow loss-prevention policies to prevent loss of cash and merchandise, including drive-offs.
• Build and remove merchandise displays.
• Assist management with maintaining buildings, equipment, and grounds.
• Maintain customer service, store appearance, cleanliness, stocking, and sales floor and lot standards throughout each shift.
• Maintain a clean uniform and professional appearance, demonstrate a positive attitude, and lead by example.
• Perform other duties as assigned by the Store Manager or Area Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED