Customer Service Clerk

Albertsons Companies • Washington, DC

17d

About The Position

As a Customer Service Clerk, you provide high-quality customer service in accordance with company standards and policies. You operate electronic scanning cash registers, receive payment for customer purchases, honor discounts and coupons, assist customers with Loyalty Program questions and sign-ups, and bag items. You also operate machines to sell money orders and lottery tickets and transfer funds by wire; process customer returns; sell gift cards and lottery tickets; and handle other transactions as needed. You maintain cleanliness of the Customer Service Desk and front area of the store, replenish display areas, and comply with the uniform and grooming policy.

This is an entry-level position with advancement opportunity. Applications are accepted on an ongoing basis. Starting rates will be no less than the local minimum wage and may vary based on location, experience, qualifications, and applicable collective bargaining agreements.

Requirements

• Prior customer service skills or related experience.
• Ability to operate electronic scanning cash registers and machines for counting money, processing wire transfers, and lottery transactions.
• Ability to handle stressful and complex situations calmly and professionally.
• Ability to understand and follow instructions and communicate effectively with customers and team members.
• Ability to multitask in a fast-paced environment and maintain a clean, organized work area.
• Ability to work independently and as part of a large team.
• Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Responsibilities

• Provide customer service in accordance with company standards and policies.
• Operate electronic scanning cash registers and receive payment for purchases.
• Honor discounts and coupons, assist with Loyalty Program questions or sign-ups, and bag items.
• Operate machines to sell money orders and lottery tickets and to transfer funds by wire.
• Process customer returns and sell gift cards and lottery tickets.
• Handle other customer transactions as needed.
• Maintain cleanliness of the Customer Service Desk and front area of the store.
• Replace stock in display areas.
• Adhere to the uniform and grooming policy.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Flexible work schedules.
• Associate discounts.
• Training, career growth, and development support.
• Health and welfare benefits for eligible employees, including medical, dental, and 401(k).
• Vacation and paid time off.
• Depending on service length, hours worked, applicable collective bargaining agreement, and company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/vacation pay, paid holidays, and retirement benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed