CUSTOMER SVC/CLERK
About The Position
The Customer Service Clerk delivers excellent customer service by resolving concerns, anticipating customer needs, and helping create a pleasant shopping environment. The role supports front-end operations by maintaining service, sales, labor, cleanliness, and shrink-control standards; ensuring accurate checkout; and training and coaching associates on front-end procedures. The clerk also performs checkout and bookkeeping tasks, assists with stocking, bagging, and cart collection, and reinforces company and regulatory safety and food-safety requirements. The position may provide backup coverage for the Service Operations Manager, excluding hiring and discipline.
Requirements
- High school diploma or GED.
- Six months of related experience or training, or an equivalent combination of education and experience.
- Effective interpersonal and customer service skills.
- Good math skills, including the ability to add, subtract, multiply, and divide.
- Sound judgment and decision-making skills.
- Friendly, approachable, outgoing demeanor and ability to work as a team player.
- Ability to work in a fast-paced environment.
- Good oral and written communication skills.
Nice To Haves
- Familiarity with Microsoft Office Word and Excel.
Responsibilities
- Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
- Work as part of a team to support customer satisfaction and a pleasant working and shopping environment.
- Provide friendly, efficient service with sincerity, patience, and respect, and thank customers for their business.
- Greet customers throughout the store, escort them to products, load or unload heavy items, and help retrieve out-of-reach items.
- Anticipate customer needs, answer questions, and resolve issues promptly to strengthen customer loyalty.
- Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiency, service, and shrink control.
- Maintain front-end cleanliness, maintenance, and sanitation; determine work priorities and task lists to maintain adequate front-end conditions.
- Ensure prompt and accurate checkout and that front-end associates follow company policies and applicable local, state, and federal laws and regulations.
- Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling, scanning errors, and price checks.
- Communicate pricing and signage discrepancies to the pricing coordinator.
- Provide backup coverage for the Service Operations Manager when that manager is absent, excluding hiring and discipline.
- Maintain knowledge of checkout transaction policies, procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
- Operate scanners, registers, scales, and check approval machines according to company standards.
- Assist with checkout transactions, stocking, bagging, cart collection, and cleaning.
- Follow and reinforce food-safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management; report illegal activity.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
