Customer Service Clerk

Balls Foods • Olathe, KS

2d

About The Position

The Customer Service / Cash Office Clerk supports front-end store operations by providing excellent guest service, accurately handling cash office responsibilities, and helping ensure smooth, efficient transactions. The role involves operating registers, supporting checkout activities, maintaining secure and organized cash office areas, and communicating with teammates and leadership. The position is suited to someone reliable, detail-oriented, trustworthy, and comfortable working in a fast-paced, team-focused environment.

Requirements

• High school diploma, GED, or equivalent work experience.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Experience in grocery or retail environments.

Responsibilities

• Provide friendly, professional guest service and efficiently resolve questions or concerns.
• Handle cash office functions, including counting drawers, preparing deposits, verifying cash balances, and maintaining accurate records.
• Follow cash-handling procedures to support accuracy, security, and compliance.
• Operate cash registers and accurately process cash, credit, and digital payment transactions.
• Scan items, verify pricing, and ensure accurate totals while maintaining efficient checkout speeds.
• Provide change, issue receipts, and handle returns or exchanges according to company policies.
• Assist with front-end operations, including register support, bagging, and maintaining organized checkout areas.
• Maintain the organization and security of cash, the safe, and cash office areas.
• Report discrepancies, shortages, or overages promptly.
• Communicate with leadership and teammates about cash flow, issues, and operational needs.
• Maintain a clean, organized, and safe work environment.
• Follow company policies, loss-prevention practices, and safety standards.
• Collaborate with teammates across departments to support store operations and guest satisfaction.
• Stay productive during slower periods by assisting with front-end or administrative tasks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED