SVC Customer Service Clerk

Old Dominion Freight Line • Saint Louis, MO

2d

About The Position

Old Dominion Freight Line is recruiting a Customer Service Representative to provide exceptional customer service at a service center and support colleagues in a fast-paced, high-call-volume environment. The role serves internal and external customers by phone and email, helps customers with shipment and freight needs, responds to questions and issues, and may assist with general office and document-scanning duties.

The posted workdays are Monday through Friday, with an afternoon shift. Days and shifts may change based on scheduling and business needs; the posted schedule is provided as a guideline.

Requirements

• High school diploma or equivalent preferred.
• One year of customer service experience; transportation industry experience preferred.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office.
• Ability to handle multiple requests and priorities in a fast-paced environment.
• Demonstrated aptitude for quickly learning new systems and processes.

Nice To Haves

• Customer service experience in the transportation industry.
• AS400 experience.

Responsibilities

• Answer phone calls and respond to emails courteously and in a timely manner.
• Provide customer service, including rate quotes, sales bids, shipment status, and assistance with completing Bills of Lading and labeling freight.
• Respond to customer issues and questions in a timely manner.
• Provide Service 2.OD to internal and external customers.
• Assist with general office duties such as mailing, filing, and copying as needed.
• Scan Bills of Lading, Delivery Receipts, permits, and other documents into the computer system.

Benefits

• Health benefits, including a zero-premium medical plan for employee-only coverage.
• Vision and dental coverage.
• Short-term and long-term disability coverage.
• Flexible spending accounts.
• 401(k) retirement plan with company match and an additional annual discretionary match opportunity.
• Life insurance.
• Wellness program.
• Tuition reimbursement for drivers and technicians.
• Training and growth opportunities.
• Opportunities to advance through the company's promote-from-within philosophy.
• National career opportunities at more than 260 service centers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED