Customer Svc/Clerk
About The Position
Deliver a high level of service and an excellent customer experience by resolving customer concerns. Identify and communicate opportunities to improve operations and create a better shopping experience. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports front-end operations and customer service, including checkout, associate coaching, bookkeeping tasks, maintaining front-end conditions, and compliance with company policies and applicable regulations. The position may provide backup coverage for the service operations manager in their absence, excluding hiring and discipline.
Requirements
- High school diploma or GED.
- Six months of related experience or training, or an equivalent combination of education or experience.
- Effective interpersonal and customer service skills.
- Good math skills, including the ability to add, subtract, multiply, and divide.
- Sound judgment and decision-making skills.
- Friendly, approachable, outgoing demeanor and ability to work as part of a team.
- Ability to work in a fast-paced environment.
- Good oral and written communication skills.
Nice To Haves
- Familiarity with Microsoft Office Word and Excel.
Responsibilities
- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
- Provide friendly and efficient customer service, demonstrating sincerity, patience, and respect, and thanking customers for their business.
- Greet customers throughout the store and assist them by escorting them to products, loading or unloading heavy items, and retrieving out-of-reach items.
- Anticipate customer needs, communicate effectively, answer questions, and resolve issues promptly to strengthen customer loyalty.
- Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, excellent service, and shrink control; ensure front-end cleanliness, maintenance, and sanitation.
- Determine work priorities and task lists to maintain adequate front-end conditions.
- Ensure prompt and accurate customer checkout and that front-end associates follow company policies and applicable local, state, and federal laws and regulations.
- Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling; scanning-error procedures; and price checks to reduce shrink and waste.
- Communicate pricing and signage discrepancies to the pricing coordinator.
- Provide backup coverage for the service operations manager in their absence, excluding hiring and discipline.
- Maintain thorough knowledge of checkout transaction policies and procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
- Operate equipment such as a scanner, register, scale, and check approval machine according to company standards.
- Assist with front-end functions, including checkout transactions, stocking, bagging, cart collection, and cleaning.
- Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs under company and applicable health code requirements.
- Identify unsafe conditions and notify store management; report illegal activity.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
