Customer Svc/Clerk

Kroger

About The Position

Deliver a high level of service and an excellent customer experience by resolving customer concerns. Identify and communicate opportunities to improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control. Maintain front-end cleanliness, maintenance, and sanitation; set work priorities and task lists; and ensure prompt, accurate checkout. Train, monitor, and coach associates on front-end policies and procedures. Provide backup coverage for the service operations manager in their absence, excluding hiring and discipline. Assist with checkout transactions, stocking, bagging, cart collection, and cleaning. Follow and reinforce food safety, sanitation, and safety requirements, and identify and report unsafe conditions or illegal activity. The essential job functions must be performable with or without reasonable accommodation.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Demonstrate teamwork to support customer satisfaction and a pleasant working and shopping environment.
Provide friendly, efficient service by showing sincerity, patience, and respect, and thanking customers for their business.
Greet customers throughout the store and assist them by escorting them to products, loading or unloading heavy items, and retrieving out-of-reach items.
Anticipate customer needs, communicate effectively, answer questions, and resolve issues promptly to strengthen customer loyalty.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, customer service, and shrink control; ensure front-end cleanliness, maintenance, and sanitation.
Set work priorities and task lists to maintain adequate front-end conditions.
Ensure prompt, accurate checkout and compliance with company policies and applicable local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling, scanning error procedures, and price checks, to reduce shrink and waste.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the service operations manager when absent, excluding hiring and discipline.
Maintain knowledge of checkout transaction policies, operations, and bookkeeping; complete voids, refunds, and daily exception reports, and perform cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate equipment such as scanners, registers, scales, and check approval machines according to company standards.
Assist with front-end functions, including checkout transactions, stocking, bagging, cart collection, and cleaning.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs under company requirements and applicable health codes.
Identify unsafe conditions and notify store management; report illegal activity.
Perform the essential job functions with or without reasonable accommodation.