CUSTOMER SVC/CLERK

The Kroger Co.•Queen Creek, AZ

About The Position

The Customer Service/Clerk delivers a high level of service and an excellent customer experience by resolving customer concerns, identifying opportunities to improve operations and the shopping experience, and demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role works as part of a team to support customer satisfaction and a pleasant working and shopping environment. The position supports front-end operations, including checkout, customer assistance, associate coaching, cost and labor efficiencies, shrink control, cleanliness, maintenance, and sanitation. It also performs checkout and bookkeeping procedures, operates front-end equipment, assists with stocking, bagging, cart collection, and cleaning, and reinforces applicable company policies and food safety, sanitation, and safety requirements. The role provides backup coverage for the Service Operations Manager when that manager is absent, excluding hiring and discipline.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Provide friendly, efficient customer service and resolve customer questions and concerns in a timely manner.
Greet customers throughout the store and assist them with locating products, loading or unloading heavy items, and retrieving out-of-reach items.
Anticipate customer needs and communicate effectively to strengthen customer loyalty.
Work with the team to support customer satisfaction and a pleasant working and shopping environment.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, service, and shrink control.
Maintain front-end cleanliness, maintenance, sanitation, and adequate operating conditions; determine work priorities and task lists.
Ensure accurate, prompt checkout and that front-end associates follow company policies and applicable local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling, scanning errors, and price checks.
Communicate pricing and signage discrepancies to the Pricing Coordinator.
Provide backup coverage for the Service Operations Manager in their absence, excluding hiring and discipline.
Maintain knowledge of checkout transactions, policies, procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate scanners, registers, scales, and check approval machines according to company standards.
Assist with checkout transactions, stocking, bagging, cart collection, and cleaning.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management; report illegal activity.
Perform the essential job functions with or without reasonable accommodation.