SVC Customer Service Clerk

Old Dominion Freight Line • St. Louis, MO

3d

About The Position

Old Dominion Freight Line is recruiting a Customer Service Representative to provide exceptional customer service at a service center and support other employees in a fast-paced, high-call-volume environment. The position handles customer inquiries and shipment-related requests, supports internal and external customers, and may perform general office and document-scanning duties. The listed workdays are Monday through Friday, and the shift is afternoon; schedules may change based on business needs.

Requirements

• One year of customer service experience, preferably in the transportation industry.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office.
• Ability to handle multiple requests and priorities in a fast-paced environment.
• Demonstrated aptitude for quickly learning new systems and processes.

Nice To Haves

• High school diploma or equivalent preferred.
• AS400 experience preferred.

Responsibilities

• Answer phones and respond to emails courteously and promptly.
• Provide customer service, including rate quotes, sales bids, shipment status, and assistance with completing Bills of Lading and labeling freight.
• Respond to customer issues and questions in a timely manner.
• Provide Service 2.OD to internal and external customers.
• Assist with general office duties such as mailing, filing, and copying as needed.
• Scan Bills of Lading, Delivery Receipts, permits, and other documents into the computer system.

Benefits

• Health benefits, including a zero-premium medical plan for employee-only coverage.
• Vision and dental coverage.
• Short-term and long-term disability.
• Flexible spending accounts.
• 401(k) retirement plan with company match and an additional annual discretionary match opportunity.
• Life insurance.
• Wellness program.
• Tuition reimbursement for drivers and technicians.
• Training and growth opportunities.
• Opportunities to advance through the promote-from-within philosophy.
• National career opportunities at more than 260 service centers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED