Customer Service/Shipping Clerk

Metalcraft of Mayville•Mayville, WI

20d•Onsite

About The Position

Metalcraft of Mayville is seeking a Customer Service/Shipping Clerk for first shift at its Mayville, Wisconsin facility. Reporting to the Shipping and Receiving Manager in the Mayville plant, this person maintains and verifies records and documentation for outbound shipments, prepares bills of lading and shipping orders, and completes management-related reports as required. The company is seeking someone with a strong customer service background.

Requirements

Effective communication and excellent coordination skills.
Ability to carry out data-entry work.
Basic computer knowledge.
Ability to routinely lift and carry 25 pounds and occasionally lift and carry 50 pounds.
Ability to routinely push and pull 25 pounds and occasionally push and pull 50 pounds.
Ability to be on one's feet for the majority of the shift.

Nice To Haves

Customer service experience is preferred.
SAP experience is strongly preferred.
Strong organizational and time-management abilities.
Stress tolerance and a clean, neat attitude.

Responsibilities

Audit picking documents to ensure orders and shipping quantities match.
Gather, enter, and maintain data and records related to shipping and receiving activities in SAP.
Enter domestic and international shipment data into the company's ERP system and commercial freight carriers' shipping systems.
Assist with or complete special projects at the discretion of the Lead or Supervisors.
Answer and route telephone calls politely, take messages, and direct them to the appropriate person in a timely manner.
Assist with and evaluate shipping-point and service needs, weights, freight permits, and other required information.
Initiate, answer, and document tracer inquiries when requested by email or fax.
Notify consignees of shipment arrivals and coordinate shipment information with other offices or agents.
Assemble packaging materials and package merchandise according to instructions in preparation for shipment.
Confirm physical shipment of goods and facilitate package tracking.
Coordinate pickup of goods with carriers and freight forwarders.
Identify and correct errors on packing lists and invoices.
Prepare accurate bills of lading for outbound freight.
Ensure drivers leave with the appropriate paperwork.
Ensure shipping documents are accurate by adhering strictly to standard operating procedures.
Perform other duties as assigned.