CUSTOMER SVC/CLERK

The Kroger Co.•Gilbert, AZ

18d

About The Position

The Customer Service Clerk provides a high level of service and an excellent customer experience by resolving concerns, anticipating customer needs, answering questions, and identifying opportunities to improve operations and the shopping experience. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety, and contributes to a pleasant working and shopping environment through teamwork. The position oversees front-end operations to support sales, profit, and labor goals through cost control, labor efficiency, customer service, shrink control, and cleanliness. It helps ensure accurate checkout, compliance with company policies and applicable laws, and consistent front-end conditions. The clerk trains, monitors, and coaches associates on front-end procedures and provides backup coverage for the Service Operations Manager in their absence, excluding hiring and discipline. The role also performs checkout and bookkeeping activities, including voids, refunds, exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits. It operates front-end equipment and assists with checkout, stocking, bagging, cart collection, and cleaning. The clerk follows and reinforces food safety, sanitation, and safety requirements, reports unsafe conditions and illegal activity, and must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Demonstrate teamwork and company values to support customer satisfaction and a pleasant working and shopping environment.
Provide friendly, efficient customer service; greet customers, thank them for their business, escort them to products, assist with heavy or out-of-reach items, answer questions, and resolve concerns promptly.
Anticipate customer needs and communicate opportunities to improve operations and the shopping experience.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, excellent service, and shrink control; maintain front-end cleanliness, maintenance, and sanitation.
Determine work priorities and task lists to maintain adequate front-end conditions.
Ensure prompt and accurate customer checkout and adherence to company policies and applicable local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling, scanning-error procedures, and price checks.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the Service Operations Manager in their absence, excluding hiring and discipline.
Maintain knowledge of checkout transaction policies, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate scanners, registers, scales, and check approval machines according to company standards.
Assist with front-end functions, including checkout transactions, stocking, bagging, cart collection, and cleaning.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify and report unsafe conditions to store management and report illegal activity.
Perform the essential job functions with or without reasonable accommodation.