Customer Service Clerk - Cosentino's Price Chopper 249 - 22210 w 66th St. Shawnee Kansas

Cosentino's Food Stores•Shawnee, KS

5d•Onsite

About The Position

The Customer Service Clerk provides exceptional customer service in a fast-paced retail grocery environment. The role handles customer inquiries and complaints, operates cash registers and point-of-sale systems, processes transactions and returns, and supports cashiers when needed. The clerk maintains a clean, organized workspace, manages customer flow, and communicates professionally with customers and team members. This is a non-exempt position that formally reports to the Front-End Manager. Required county liquor license and/or food handlers permit must be obtained within the first 14 days of starting, as applicable.

Requirements

General knowledge of cash handling procedures.
Working knowledge of cash register operation.
General knowledge of customer service principles.
General mathematics skills.
Ability to communicate effectively, both verbally and in writing.
Ability to multitask in a fast-paced environment.
Demonstrated positivity.

Nice To Haves

High school diploma or equivalent is preferred.
Experience in a retail grocery setting is beneficial.
Experience with bagging merchandise.
Experience with cashiering.
Familiarity with retail front-end operations procedures.
Demonstrated leadership potential.
Previous experience in a retail environment.

Responsibilities

Obtain a liquor license and/or food handlers permit as required by the county within the first 14 days of starting.
Accurately process customer transactions using the cash register and point-of-sale system.
Handle cash, including counting money, making change, and balancing the cash office at the end of every shift.
Receive and process payments by cash, check, gift cards, credit and debit cards, coupons, and other approved methods.
Follow documented procedures for processing purchases involving government assistance programs, including SNAP and WIC.
Handle returns, exchanges, and price adjustments efficiently and courteously.
Handle customer complaints and escalate complex issues to the appropriate supervisor.
Assist cashiers with customer transactions promptly and courteously when requested.
Work as a cashier as needed to provide a friendly and convenient customer experience.
Greet customers, answer questions, resolve issues, and follow Cosentino’s Customer Service Standards or Red-Carpet Service.
Comply with governmental regulations regarding weights and measures and alcohol and tobacco sales.
Bag merchandise carefully and efficiently.
Prioritize tasks to manage customer flow and minimize wait times.
Communicate effectively with customers and team members.
Complete additional tasks assigned by management, assist other stores or departments as needed, and gain new skills when necessary.
Complete ongoing training and development listed on the Cosentino’s Learning Plan.
Maintain a clean and organized workspace.