About The Position

The Food Service Ambassador represents the brand and drives sales through engaging product demonstrations and exceptional customer service. The role calls for an energetic, self-motivated person with an interest in food, strong communication skills, and the ability to use selling techniques and build brand awareness while creating a positive customer experience. The position formally reports to the Store Director and is non-exempt. The employee prepares and presents food for sampling and sale, helps customers, and maintains a clean and safe demonstration or food-selling station. The role also involves handling products and equipment, following food-safety and sanitation rules, promoting sales, and assisting other stores or departments when needed. A food handling permit must be obtained within the first 14 days of employment, and ongoing training and development must be completed. A high school diploma or equivalent is preferred.

Requirements

  • Obtain a food handling permit within the first 14 days of employment.
  • Complete ongoing training and development.
  • Demonstrate verbal and interpersonal skills for positive customer and peer interactions.
  • Have the basic math and reading skills required for the position.
  • Be able to perform the listed physical activities, including standing and walking for long periods, lifting and carrying up to 10 pounds, and working in colder grocery cooler and freezer conditions.

Nice To Haves

  • High school diploma or equivalent.

Responsibilities

  • Greet and assist customers and co-workers courteously.
  • Prepare food for sampling and selling.
  • Know the products being sampled or sold, including their locations, recipes, and ingredients, and answer customer questions accurately and courteously.
  • Make decisions about product displays to make items visually appealing to customers.
  • Load or unload carts.
  • Operate and maintain small appliances needed for demonstrations or selling.
  • Transport products from coolers, freezers, or shelves to the demonstration or food-selling station.
  • Keep the demonstration or food-selling station clean and free of trash and clutter.
  • Wear sanitary gloves when sampling or selling products.
  • Heat products to the correct temperature to avoid safety hazards.
  • Know and implement Cosentino's Customer Service Standards.
  • Follow health regulations, sanitation guidelines, and store safety procedures.
  • Promote sales by engaging customers, offering products and samples, and suggesting additional products.
  • Complete additional tasks identified by management, assist other stores or departments as needed, and gain new skills when necessary.
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