Customer Service Representative/Mail Room Clerk

Commonwealth of Massachusetts•Boston, MA

1d•Onsite

About The Position

The Customer Service Representative supports general office operations at the Massachusetts State Retirement Board (MSRB), which administers a defined benefit pension plan for eligible Commonwealth employees, retirees, and eligible employees of other authorized entities. The role processes, distributes, and prepares MSRB mail accurately and promptly, and provides general assistance to MSRB departments. The position requires working in the office every day, Monday through Friday. The employee handles incoming and outgoing mail, documents, and deliveries; assists members visiting the MSRB Boston office; prepares materials for scanning; and maintains copiers, mailroom technology, and related supplies. The role may also involve special projects, travel as required, and walking to Ashburton to pick up or drop off items. The position has no supervisory responsibilities.

Requirements

Basic computer skills, including use of Microsoft Office products such as Outlook, Teams, Word, and Excel.
Dependability, punctuality, and strong organizational skills.
Ability to work independently and complete tasks accurately.
Ability to maintain general knowledge of each department within the Board.
Responsive, high-level customer service skills.
Ability to develop skills using MARIS computer software, MSRB ECM software, and the MSRBeyond MSS Portal.
Self-motivation, a positive attitude, focus through task completion, and ability to adhere to strict processing deadlines.
Ability to lift up to 15 pounds and occasionally handle medium-to-heavy mailbags, trays, office supplies, and other items.
Ability to sit for extended periods.
Ability to walk between office locations, an estimated ten-minute walk, and walk up and down a hill.
Ability to work in the office Monday through Friday.

Nice To Haves

High school diploma; candidates with a high school diploma will receive preferred consideration if they meet the other qualifications.

Responsibilities

Maintain knowledge of Retirement Board units, staff, and their functions.
Prepare, process, and deliver outgoing mail according to the established schedule.
Pick up registered mail from the building mail room when directed and deliver it to the appropriate people.
Process and deliver internal mail received from the USPS, Central Mail Room, State House, and Computer Operations according to the established schedule.
Prepare materials for submission to the document scanning unit as necessary.
Escort members visiting the MSRB Boston office between the building security desk and reception area.
Review incoming documents dropped off for completeness and inclusion of necessary documents.
Date and timestamp incoming mail and documents.
Develop the ability to perform tasks using the Board’s scanning and microfilm research software.
Perform special projects and related duties as assigned, including walking to Ashburton to pick up and drop off items as needed.
Monitor and maintain copiers, mailroom technology, and related supplies, including ink, toner, and paper.
Assist with special projects as needed.
Travel as required.
Deliver mail and related items externally.