Mail Room

Firstsource

1d

About The Position

The Digital Mailroom Specialist is responsible for efficiently managing high volumes of mail and documents in a fast-paced environment. The role supports productivity targets and the timely, accurate processing of mail. It is an in-office position in Long Beach, California, though the work-environment description also states that the position may work remotely from home or onsite. The position reports to the Team Lead - Operations and is classified as full-time, non-exempt/hourly.

Requirements

• High school diploma or equivalent.
• Ability to type 35–40 words per minute with 95% accuracy.
• Basic computer literacy or ability to learn quickly.
• Ability to work in a high-volume, fast-paced environment.
• Excellent verbal and written communication skills.
• Excellent attention to detail.
• Ability to maintain high levels of confidentiality.
• Ability to work independently with limited supervision.
• Ability to prioritize and multitask effectively.
• Ability to work the hours needed to meet daily volume requirements, with possible overtime, evenings, and weekends.
• Ability to download two-factor authentication applications on a personal device in accordance with company or client requirements.
• Must pass the required pre-employment background investigation, including criminal history, work authorization verification, and drug testing.

Nice To Haves

• 1–2 years of data-entry and/or processing experience preferred.

Responsibilities

• Identify and coordinate mail according to guidelines.
• Maintain quality production and meet hourly KPIs.
• Perform electronic indexing.
• Scan processed documents.
• Create and validate envelope tracking and barcodes.
• Provide outbound customer service.
• Complete assigned tasks in accordance with metric guidelines.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED