Mail Room Supervisor - Onsite - Rancho Cordova, CA

Gainwell Technologies LLC•Rancho Cordova, CA

8d•$54,200 - $77,400•Onsite

About The Position

Gainwell Technologies is seeking an experienced Mail Room Supervisor to support operations for California’s Medi-Cal program at its Rancho Cordova office. The role oversees daily operations in a high-volume mail room responsible for receiving, processing, scanning, indexing, securing, and distributing mail and documents related to Medi-Cal member services, claims, and provider services. The supervisor leads mail room employees, manages workflow and production, monitors quality and service levels, and ensures documents are processed accurately, securely, and within established turnaround times. This is a 100% onsite position in a high-volume, metrics-driven mail room and document-processing environment. The role involves regular interaction with employees, leadership, internal business partners, and external vendors, and supports operational performance, employee productivity, quality, security, and service-level expectations. The posting is being used to build a pipeline of qualified candidates for current and future opportunities.

Requirements

Three or more years of experience in mail room operations, document processing, document imaging, records management, production operations, healthcare administration, or a related environment.
Three or more years of supervisory or leadership experience, including responsibility for coaching, training, workflow management, and employee performance.
Experience managing a high-volume production environment with established productivity, quality, turnaround-time, or SLA requirements.
Familiarity with scanning systems, document imaging, workflow management software, and related mail room or document-processing technology.
Strong organizational, analytical, critical-thinking, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.

Responsibilities

Supervise daily mail room operations, including receiving, sorting, preparing, scanning, indexing, routing, and distributing incoming mail and documents.
Lead, coach, train, and support mail room employees while monitoring performance, productivity, attendance, quality, and daily workflow.
Monitor production volumes, turnaround times, quality measures, and service level agreements (SLAs) to ensure operational expectations are consistently achieved.
Ensure confidential documents and information are handled securely and in accordance with HIPAA, privacy requirements, document retention policies, and established procedures.
Identify and resolve workflow, quality, equipment, and operational issues, including coordinating equipment maintenance and repairs when needed.
Partner with internal departments, leadership, and external vendors to resolve escalations, improve processes, and support efficient mail room operations.