Mail Room Team Lead - Onsite - Rancho Cordova, CA

Gainwell Technologies LLC•Rancho Cordova, CA

8d•$37,500 - $53,000•Onsite

About The Position

Gainwell Technologies is seeking an experienced Mail Room Team Lead to support operations for California’s Medi-Cal program at its Rancho Cordova office. This hands-on lead position coordinates the daily workflow of a high-volume mail room responsible for receiving, sorting, opening, preparing, scanning, and distributing incoming mail and documents. The lead monitors production, quality, inventory, and service levels; provides guidance and training to team members; and helps ensure work is accurate and completed within established procedures and service level requirements. The role also participates directly in mail processing as needed to meet daily operational goals. The position is fully onsite in an office/mail room production environment. Work may involve repetitive tasks, frequent standing and walking, bending, twisting, reaching, and periodically lifting or moving materials weighing up to 35 pounds. The posting is intended to build a pipeline of qualified candidates for current and future opportunities.

Requirements

High school diploma or equivalent.
Experience working in a mail room, document processing, scanning/imaging, records management, production, warehouse, administrative operations, or a similar high-volume environment.
Strong organizational and time-management skills, including the ability to prioritize multiple tasks, maintain accuracy, and meet production deadlines.
Strong communication skills and the ability to work independently while effectively supporting a team in a fast-paced production environment.
Ability to follow written and verbal instructions, maintain confidentiality, and consistently follow established policies, procedures, and quality standards.
Ability to periodically lift and move materials weighing up to 35 pounds.

Nice To Haves

Previous experience as a team lead, senior team member, workflow coordinator, or in a position responsible for providing day-to-day guidance to other employees.

Responsibilities

Coordinate and direct daily mail room workflow, including receiving, sorting, opening, preparing, scanning, routing, and distributing high volumes of incoming mail and documents.
Provide day-to-day guidance and support to mail clerks, document scanners, production clerks, and other team members, including assisting with training and monitoring workflow and productivity.
Monitor production volumes, quality, inventory, and service levels; complete required production and quality reports; and escalate discrepancies or operational concerns to management.
Ensure mail, files, documents, and other materials are received, retrieved, processed, and delivered accurately and in accordance with established procedures and service level agreements.
Help maintain an organized and secure work environment and ensure confidential information is handled appropriately under applicable privacy, security, and HIPAA requirements.
Partner with supervisors and managers to address workflow issues, support operational priorities, communicate procedures, and assist directly with mail processing and other production activities as needed.