Customer Service Clerk - Part Time

Old Dominion Freight Line • Irwindale, CA

4d

About The Position

Old Dominion Freight Line is recruiting a part-time Customer Service Clerk, described in the posting as a Customer Service Representative, to provide customer service at a service center and support other employees in a fast-paced, high-call-volume environment. The role handles customer inquiries about rates, sales bids, shipment status, and freight documentation, and assists with general office and document-scanning tasks as needed. The stated compensation range is $22.03–$26.78; the posting does not specify the pay period.

The position is scheduled Monday through Friday on the morning shift. Workdays and shifts may change based on scheduling and business needs. The posting also describes a conditional-offer criminal-history review related to the position's responsibilities, including protecting high-value freight and sensitive information and providing professional customer service.

Requirements

• One year of customer service experience, preferably in the transportation industry.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office.
• Ability to handle multiple requests and priorities in a fast-paced environment.
• Demonstrated aptitude for quickly learning new systems and processes.

Nice To Haves

• High school diploma or equivalent preferred.
• AS400 experience preferred.

Responsibilities

• Answer phones and respond to emails courteously and in a timely manner.
• Provide general customer service, including rate quotes, sales bids, shipment status, and help completing Bills of Lading and freight labels.
• Respond to customer issues and questions in a timely manner.
• Provide Service 2.OD to internal and external customers.
• Assist with general office duties such as mailing, filing, and copying as needed.
• Scan Bills of Lading, Delivery Receipts, permits, and other documents into the computer system.

Benefits

• Health benefits, including a zero-premium medical plan for employee-only coverage.
• Vision and dental coverage.
• Short-term and long-term disability.
• Flexible Spending Accounts.
• 401(k) retirement plan with company match and additional company annual discretionary match opportunity.
• Life insurance.
• Wellness Program.
• 15 days of paid time off, including vacation and state sick leave.
• Nine paid holidays, including a birthday holiday.
• Tuition reimbursement for Drivers and Technicians.
• Training and growth opportunities.
• Opportunities to advance through a promote-from-within philosophy.
• National career opportunities at more than 260 service centers.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED