Customer Service Clerk - Part Time

Old Dominion Freight Line • Irwindale, CA

6d • $22 - $27

About The Position

Old Dominion Freight Line is recruiting a part-time Customer Service Clerk (described in the posting as a Customer Service Representative) to provide exceptional customer service at a service center and support other employees in a fast-paced, high-call-volume environment. The role handles customer inquiries and shipment-related requests, supports accurate freight documentation, and may assist with general office tasks. The posting describes Old Dominion as a leading LTL carrier with a family culture and a commitment to premium service and its PROMISES values.

Requirements

• One year of customer service experience; transportation-industry experience is preferred.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office.
• Ability to handle multiple requests and priorities in a fast-paced environment.
• Demonstrated ability to quickly learn new systems and processes.

Nice To Haves

• High school diploma or equivalent preferred.
• Customer service experience in the transportation industry preferred.
• AS400 experience preferred.

Responsibilities

• Answer phone calls and respond to emails courteously and in a timely manner.
• Provide general customer service, including rate quotes, sales bids, shipment status, and help completing Bills of Lading and labeling freight.
• Respond to customer issues and questions in a timely manner.
• Provide Service 2.OD to internal and external customers.
• Assist with general office duties such as mailing, filing, and copying as needed.
• Scan Bills of Lading, Delivery Receipts, permits, and other documents into the computer system.

Benefits

• Health benefits, including a zero-premium medical plan for employee-only coverage (listed for full-time members).
• Vision and dental coverage.
• Short-term and long-term disability.
• Flexible Spending Accounts.
• 401(k) retirement plan with company match and additional annual discretionary match opportunity.
• Life insurance.
• Wellness program.
• 15 days of paid time off, including vacation and state sick leave.
• Nine paid holidays, including a birthday holiday.
• Tuition reimbursement for drivers and technicians.
• Training and growth opportunities.
• Promotion-from-within advancement opportunities.
• Career opportunities at more than 260 service centers.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED