Community Manager Jobs

About The Position

Requirements

• Bachelor's degree from an accredited institution.
• Three to five years of work experience related to program support, outreach and business development, communications management, marketing, public relations, program or member recruitment, alumni relations, and/or classroom management.
• Experience cultivating relationships with stakeholders in the local entrepreneurial ecosystem.
• Proven success building and maintaining client relationships.
• Strong problem-solving and organizational skills, with attention to detail.
• Excellent planning, organizational, communication, and interpersonal skills.
• Ability to work in a diverse team environment and manage multiple tasks effectively as priorities change.
• Proficiency with office technology and tools including MS Word, PowerPoint, Excel, AI, Salesforce, Zoom, social media, and related tools, and willingness to learn new tools.
• Ability to work a flexible schedule.

Nice To Haves

• Experience in business development and working with small businesses.
• Advanced degree in business, marketing, communication, finance, or a related field.
• Ability to work a room and strong interpersonal communication skills to convey information accurately and clearly.
• Knowledge of developing and maintaining relationships with stakeholders and a broad range of business, industry, and community partners.
• Experience in community outreach and developing business partnerships.
• Experience working with memberships, program graduates, or alumni groups.
• Experience with digital marketing platforms, AI, and other technology for digital and social media outreach campaigns.
• Experience with databases and customer relationship management software, such as Salesforce or Constant Contact.
• Interest in business and entrepreneurship.

Responsibilities

• Generate an applicant funnel that meets or exceeds grant-required business enrollment targets for each of three annual cohorts.
• Track and report outreach metrics and event or activity yield to the Executive Director and program partners.
• Develop and execute a comprehensive outreach and marketing plan to create a consistent pipeline of interested and eligible businesses.
• Manage recruitment for each cohort, including ongoing follow-up with applicants through all stages of the application process.
• Collaborate with program leadership and staff to leverage existing knowledge and relationships in small business development.
• Develop and manage relationships with regional entrepreneurship ecosystem stakeholders who can promote the program to eligible constituents.
• Build the applicant pipeline through presentations, coordination, social media and email campaigns, information sessions, mini-mods, events, networking, and other communication and marketing strategies.
• Use the program website, approved social media, and direct mail to promote the program.
• Use the tracking system to identify and work with applicants from previous cohorts to complete all application stages.
• Work with ICIC and other 10KSB team members to ensure an effective recruitment strategy consistent with funder guidelines.
• Use approved program collateral and marketing tools to promote the program.
• Identify and regularly attend regional networking events, venues, and activities for small businesses; make presentations and staff 10KSB information tables.
• Work with the Alumni Manager to engage alumni in recruiting peers and participating in or hosting peer events that promote the program.
• Establish relationships that support participation by targeted business-owner populations, including women-owned businesses and businesses in underserved communities.

Benefits

• Retirement benefits.
• Multiple medical insurance options.
• Supplemental insurance options, including dental, term life, disability, accident, and vision coverage.
• Tax Saver Flexible Benefits Plan for certain childcare and medical expenses.
• 14 holidays per year, typically including a longer break at Christmas.
• Annual vacation and sick leave benefits.
• Employee Assistance Program.