Onsite Assistant Community Association Manager (TFL102826)

RealManage • Tampa, FL

9d • $18 - $20 • Onsite

About The Position

The Assistant Community Association Manager assists with the daily operations of community associations, providing professional services and customer satisfaction in accordance with service-level agreements and RealManage’s guiding principles. The role supports residents, community association managers, boards, vendors, and committees, and helps maintain association records and agreements. Responsibilities may evolve based on board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

This is a full-time, onsite position at Whisper Lakes in Tampa, Florida. The stated pay range is $18.00–$20.00 per hour, depending on education and experience.

Requirements

• High school diploma or GED.
• Excellent verbal and written communication skills, including effective communication with internal and external customers.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and complete assignments within instructions, established routines, and accepted practices.
• Ability to sit for prolonged periods at a desk and work on a computer; occasionally stand, walk, bend, or reach; and lift or move objects weighing up to 10–15 pounds.
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment; visual acuity to read printed materials and screens; and hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.

Nice To Haves

• Associate degree.

Responsibilities

• Assist in managing daily community association operations and provide professional service and customer satisfaction in accordance with service-level agreements and company principles.
• Follow the company’s Guiding Principles and respond to calls and emails within 24 hours.
• Maintain current knowledge of applicable state and regulatory agency statutes and community documents, policies, and procedures.
• Manage clubhouse and pool reservations and process pool-card or gate-remote requests where handled at the branch level.
• Upload community documents, including annual meeting votes, sign-in records, proxies, and legal documents, to the archive.
• Assist with resident correspondence regarding violations, forms, payment questions, architectural control requests, and reservations.
• Track expiration dates for association agreements, solicit renewal bids, assist with renewals and bid packets, ensure agreements are fully executed and filed, and help obtain vendor certificates of insurance.
• Help prepare board meeting and annual members meeting packets in accordance with association bylaw notice requirements.
• Attend board and annual members meetings as needed to assist with resident check-in, vote counting, and recording minutes when appropriate.
• Prepare and deliver new board member packets within two working days of the annual members meeting.
• Assist with volunteer processes, maintain committee volunteer data, and manage committee requests.
• Set up files for new associations and maintain association files according to standard office procedures.
• Help the community association manager research resident requests and secure meeting locations and dates.
• Build positive relationships with residents, resolve concerns in a timely and complete manner, communicate effectively, and support continual service improvement.
• Attend monthly manager and training meetings as required.
• Conduct business with high standards of personal, professional, and ethical conduct; analyze and address situations that could become problems; and independently complete assignments within provided instructions and procedures.
• Work a standard schedule, with occasional extended hours as required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Health savings account (HSA), available with the required high-deductible medical plan
• Flexible spending account (FSA)
• Education reimbursement
• 401(k) matching
• Employee Assistance Program (EAP)
• 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED