Onsite Assistant Community Association Manager (TFL102826)

RealManage•Tampa, FL

9d•$18 - $20•Onsite

About The Position

The Assistant Community Association Manager (ACAM) assists with the daily operations of community associations, delivering professional services and exceptional customer satisfaction in accordance with service level agreements and RealManage’s guiding principles. The role supports the Community Association Manager (CAM), residents, boards, vendors, and community volunteers, while maintaining association records and helping coordinate meetings and community services. The position is based onsite in Tampa, Florida. It requires working a standard schedule, with occasional extended hours as required. The job description notes that responsibilities may evolve based on Board direction and community needs, and that reasonable accommodations may be made to enable qualified individuals to perform essential functions.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
Excellent computer proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and complete assignments within provided instructions, routines, and standard practices.
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to occasionally stand, walk, bend, or reach as needed.
Ability to lift or move objects weighing up to 10–15 pounds, such as files and office supplies.
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
Visual acuity to read printed materials, spreadsheets, and computer screens.
Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels.
Ability to work a standard schedule, with occasional extended hours as required.

Nice To Haves

Associate degree preferred.

Responsibilities

Assist with daily community association operations and service delivery in accordance with service level agreements and company guiding principles.
Practice the company’s Guiding Principles and respond to calls and emails within 24 hours of receipt.
Maintain current knowledge of applicable state and regulatory agency statutes, community documents, policies, and procedures.
Manage clubhouse and pool reservations, and process pool card and gate remote requests where handled at the branch level.
Upload community documents to the archive, including annual meeting votes, sign-in sheets, proxies, and legal documents.
Assist with resident correspondence about violations, community forms, general payment questions, Architectural Control Committee (ACC) requests, and reservations.
Track agreement expiration dates for assigned associations; solicit renewal bids, renew agreements with current vendors when requested, and assist with bid packet preparation.
Ensure agreements are fully executed and appropriately filed, and assist in obtaining vendor certificates of insurance (COIs).
Help prepare Board Meeting and Annual Members Meeting packets in accordance with association bylaw notice requirements.
Attend Board and Annual Members Meetings as needed to assist with resident check-in, vote counting, and recording minutes when appropriate.
Prepare and fulfill new Board Member packets within two working days of the Annual Members Meeting.
Assist with volunteer processes for assigned associations, maintain committee volunteer data, and manage committee requests.
Set up files for new associations and maintain association files according to standard office procedures.
Help the CAM research resident requests and secure meeting locations and dates.
Build positive relationships with residents to support timely resolution of concerns, effective communication, and continuous improvement in community services.
Attend monthly Manager’s and training meetings as required.
Conduct business with high standards of personal, professional, and ethical conduct.
Analyze and address a variety of situations that could become potential problems.
Work independently and complete assignments within the instructions, routines, and standard practices provided.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and disability insurance
Health Savings Account (HSA), available to employees enrolled in the required high-deductible medical plan
Flexible Spending Account (FSA)
Education reimbursement
401(k) matching
Employee Assistance Program (EAP)
11 paid holidays