Community Manager - Woodbridge, VA
About The Position
The Community Manager manages the day-to-day operations of an assigned apartment property, including its team members, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures and with applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Manager contributes to property budgeting and financial performance, oversees leasing and lease enforcement, develops marketing and leasing strategies, and promotes resident satisfaction and retention. The position supervises property staff, monitors the property's physical condition and standards, supports client and owner relationships, and completes accounting, financial, administrative, and other reports. The position is based in Woodbridge, Virginia, and includes office work, regular access to property areas and amenities, and routine local travel as needed.
Requirements
- At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to apartment-community operations.
- Ability to resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
- Hold all licenses and certifications required by applicable state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; ensure other on-site staff who have access to drive it also hold valid licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.
Responsibilities
- Contribute to property budgets by analyzing financial statements, reviewing marketing information, and assessing operational reports and performance patterns.
- Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial reports.
- Review and approve vendor, contractor, and service-provider invoices; verify work and insurance certificates; code charges; and coordinate related communications.
- Control expenditures within the approved budget and manage the petty cash fund.
- Oversee lease enforcement, including approving resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues; ensure the maintenance team meets company standards for resident service requests.
- Conduct regular property inspections and address issues to ensure grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
- Interview, hire, orient, train, and manage staff performance in accordance with company policies, values, and business practices.
- Support client and owner relationships by meeting with owners, conducting property tours, sharing performance updates, and responding to requests.
- Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
- For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
- Paid time off: new hires receive 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays; additional vacation accrues with tenure, and employees receive their birthday off after one year of service.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- The role may be eligible for weekly, monthly, and/or quarterly bonus programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
