Community & Brand Ambassador Manager (FREELANCE)

Kinn Studio•Los Angeles, CA

10d•Hybrid

About The Position

Kinn is seeking a commercially minded Community & Brand Ambassador Manager to grow and nurture relationships that drive customer loyalty, brand advocacy, and long-term revenue. This is a freelance position requiring approximately 15 hours per week, including one dedicated day working in person at Kinn’s Los Angeles office; remaining hours may be worked remotely. The role reports to the Social Media & Influencer Manager and collaborates closely with Social, Brand, Marketing, Retail, and CX teams. The role owns and expands Kinn’s brand ambassador program through ShopMy, using the platform’s tools, reporting, and relationship-management features to build a scalable, revenue-generating affiliate network. It also manages community engagement across social platforms, cultivates customer and creator relationships, supports retention and commercial initiatives, connects digital community members with in-person experiences, and shares community insights and content opportunities with internal teams.

Requirements

Minimum 2–3 years of direct, hands-on experience using ShopMy, with advanced knowledge of its platform, systems, functionality, and affiliate management capabilities; this is a firm requirement.
Demonstrated experience managing and growing a brand ambassador or affiliate program, including recruitment, activation, performance optimization, and revenue attribution.
3–6 years of experience in community management, influencer marketing, affiliate marketing, brand partnerships, customer retention, or a related field.
Proven ability to connect community and creator relationships to measurable business outcomes.
Strong understanding of affiliate marketing, creator commerce, customer retention, and social-driven revenue.
Experience managing creator relationships, product seeding, gifting programs, and ambassador communications.
Ability to interpret performance data and use insights to inform growth strategies.
Based in the Los Angeles area and available to work in person at Kinn’s office one day per week.
Strong written communication skills and ability to represent a considered, elevated brand voice.
Highly organized, detail-oriented, and able to manage multiple relationships and priorities independently.
Proactive and resourceful, with the ability to identify opportunities and execute without constant direction.
Confident engaging with customers, creators, VIP clients, and tastemakers.

Nice To Haves

Deep appreciation for fashion, fine jewelry, design, culture, and luxury consumer behavior.
Naturally relationship-oriented, socially connected, and genuinely interested in people.
Excitement about the intersection of community, commerce, and real-world brand experiences.
Understanding that valuable communities are built on trust, consistency, and long-term relationships.

Responsibilities

Own the day-to-day management, optimization, and expansion of Kinn’s brand ambassador program through ShopMy.
Use ShopMy’s systems, tools, and capabilities to build a scalable affiliate program that generates revenue.
Identify, recruit, onboard, and manage creators, affiliates, and brand advocates aligned with Kinn’s aesthetic and customers.
Manage affiliate relationships, gifting, product seeding, commission structures, and performance tracking.
Develop strategies to increase ambassador participation, product visibility, affiliate conversions, and attributed revenue.
Monitor ambassador performance, identify top revenue drivers, and optimize partnerships based on results.
Maintain an organized network of active ambassadors, prospective partners, and high-value relationships; identify engaged customers and organic supporters who could become ambassadors.
Report on ambassador growth, affiliate performance, conversion, and revenue contribution.
Manage and engage with Kinn’s community across Instagram, TikTok, and other relevant social platforms.
Respond to DMs, comments, and customer interactions in Kinn’s brand voice.
Build relationships with customers, repeat purchasers, VIPs, and brand advocates to strengthen loyalty and retention.
Identify highly engaged customers and opportunities to deepen their connection to Kinn; encourage repeat engagement, product discovery, and advocacy through personalized interactions.
Connect relevant customer inquiries with Retail, CX, or Marketing teams to support conversion and retention.
Identify community opportunities to support product launches, seasonal campaigns, retail initiatives, and other commercial moments.
Activate ambassadors and engaged customers around new collections, launches, and brand initiatives; connect community engagement to measurable commercial outcomes.
Track relevant KPIs, including affiliate sales, conversion, repeat engagement, and ambassador program growth.
Identify customers, ambassadors, creators, and tastemakers for Kinn’s in-person community and Los Angeles activations.
Support guest list development, invitations, outreach, and relationship management for retail events, launches, pop-ups, and community gatherings.
Support pre-event engagement and post-event follow-up, and collaborate with Brand and Retail to connect online advocacy with in-store engagement and customer loyalty.
Identify emerging conversations, product feedback, and community sentiment; share customer insights with teams to inform product development, merchandising, marketing, and retention strategies.
Identify customer-generated content and organic brand mentions for potential use across social, email, web, and marketing channels, and secure permissions and usage rights when appropriate.
Share community trends, cultural moments, and opportunities with Social and Brand teams; identify drivers of engagement, advocacy, and purchasing behavior.