Community Manager

Thrive Communities•Seattle, WA

14d•$72,000 - $75,000•Onsite

About The Position

Thrive Communities is hiring a Community Manager to oversee property operations and deliver strong financial results, associate engagement, and positive resident experiences. The role includes responsibility for property finances and budgets, staffing and team leadership, administration and compliance, resident relations, maintenance coordination, marketing and leasing, and safety and risk management. The position is full-time, Monday through Friday, 9 a.m. to 6 p.m.; after-hours and weekend support may be needed as required. It is a 100% in-person role, with physical presence required at supported properties during normal business hours. The Community Manager supervises on-site staff and works with the Regional Manager, Human Resources, home-office departments, vendors, residents, and other stakeholders. The role also maintains property records and reports, supports audits and annual reporting, and ensures business is conducted according to company policies and procedures. Compensation is $72,000–$75,000 per year.

Requirements

At least 3 years of property management experience or equivalent experience demonstrating proficiency.
At least 6 months of supervisory experience and demonstrated strong leadership skills.
Proficiency in Microsoft Word, Outlook, and Excel.
A history of accuracy in reporting and overseeing budgets and property financials, and confidence discussing variances with managers and clients.
Experience with daily pricing and changing market demands and trends.
A Notary License, or ability to obtain one within 3 months of hire.
Ability to provide accurate, timely reports and understand basic property budgets, property-management accounting, and expense control.
Ability to work in a fast-paced, customer-service-oriented environment; understand industry terminology; de-escalate conflict; and remain calm and courteous.
Ability to communicate specifically and thoroughly with residents, vendors, subordinates, home-office departments, ownership, and leadership, with cultural awareness and equity.
Ability to manage pressure and competing deadlines, work independently and as part of a team, delegate effectively, and respond productively to supervisor instructions and feedback.
Strong problem-solving, time-management, organizational, prioritization, and resident-retention skills; professional interactions; and ability to read, write, speak, and comprehend English using correct grammar and punctuation.
Ability to be physically present at supported sites and during normal business hours; walk properties and units, including stairs and uneven surfaces or construction zones; and communicate in person, by phone, and through virtual platforms.
Ability to alternate between standing, walking, and sitting; sit at a desk and use a computer for prolonged periods; occasionally bend, stoop, squat, climb stairs, push or pull, and reach above the shoulder; frequently lift up to 25 pounds and occasionally lift 25–40 pounds; and work indoors and outdoors in all weather conditions.

Nice To Haves

Certified Apartment Manager (CAM) certification.
Intermediate to advanced experience with Yardi/CRM and On-Site.

Responsibilities

Assist with budget formulation, manage within established budget guidelines, and take responsibility for the property's financial success.
Ensure rent collection and posting; perform evictions, utility cut-offs, and landlord liens as required; process invoices; complete month-end procedures and reports; and safeguard and reconcile the property credit card.
Recruit, hire, train, develop, supervise, coach, evaluate, discipline, and terminate on-site staff as appropriate and with required leadership and HR involvement.
Review and approve timesheets, instruct staff on procedures, provide ongoing training, delegate work, and ensure accountability and follow-through.
Maintain current and compliant lease files, including applicable affordable-program requirements; maintain management records; submit reports; prepare for audits; complete annual reporting; and issue notices as needed.
Ensure the office opens on schedule and oversee the condition of the entire property, including offices, common areas, trash rooms, and model units.
Attend scheduled management meetings and complete assigned training while ensuring associates complete required coursework.
Build a sense of community, maintain a customer-service mindset, conduct move-in and move-out inspections, review notices to vacate, and implement resident communication procedures.
Walk and inspect the property, verify vacant apartment conditions, monitor make-ready and vacancy status, coordinate apartment reconditioning, oversee vendor communications, and monitor maintenance activities.
Stay informed about market conditions and trends, show the property to prospective residents as needed, and ensure calls and emails receive timely, professional responses.
Immediately report liability, property, and workplace injury incidents to appropriate leaders and departments; maintain safety awareness, train staff on safety protocols and PPE, and complete safety meetings and checklists.
Collaborate with home-office departments, follow company policies and procedures, and perform other duties assigned by the Regional Manager.

Benefits

34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
Housing discount may be available.
Employer-matched 401(k) retirement plan.
Discretionary bonus potential and eligibility for earned leasing and renewal commissions.
$0-premium medical, dental, and vision insurance effective the first of the month following the start date.
Fully covered long-term disability insurance and life insurance, with supplemental life insurance options.
24/7 Everyday Assistance Program (EAP).
Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
Pet insurance discounts.
Parking and transit commuter benefits.
Annual professional development reimbursement.
Training opportunities and career progression and growth plans.
Company-wide parties and events.