Community Manager

CCH•Oakland, CA

8d•$28 - $38•Onsite

About The Position

A Community Manager (CM) ensures the efficient and safe management of an assigned community. The CM oversees staff and property functions to provide high-quality, safe housing for residents in a fiscally responsible manner. The role also builds positive rapport and communication with residents, the Board of Directors, the Portfolio Manager, support staff, regulatory agencies, and other community constituents. This is a full-time, non-exempt position based on site at Bancroft Senior Homes in Oakland, California. The California salary range is $28.06–$37.94 per hour; outside California, the range is $26.40–$34.91 per hour. CCH states that most new hires are brought in at the minimum of the salary range. The position reports directly to the Portfolio Manager and supervises the day-to-day activities and staff of one or more functional areas. CCH’s mission is to build and manage quality, affordable housing in caring communities. Its vision is to transform communities by fostering human dignity, mutual respect, personal independence, and supportive environments. Its stated values are sustainability, integrity, and independence. CCH describes its belief as being more than a home for residents and more than a job for employees.

Requirements

High school diploma or GED.
At least 1 year of supervisory experience.
Proficiency with Microsoft Office 365 and ability to quickly learn the organization’s other systems.
Strong organizational skills, attention to detail, prioritization, and time-management skills, with a demonstrated ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong interpersonal skills, including written and oral communication.
Ability to serve with integrity, professionalism, and confidentiality.
Satisfactory completion of a background check is required following a conditional job offer.

Nice To Haves

Real Estate License, or Certified Property Manager (CPM) credential plus 1 year of property management experience.
Knowledge of HUD/Section 8, Tax Credits, and systems related to managing these programs.

Responsibilities

Contribute to caring and positive working and living environments for employees and residents.
Manage the day-to-day operations of an assigned property.
Perform supervisory functions, including team selection, initial and ongoing training and development, performance management, and handling interpersonal matters.
Identify community resources to recruit staff vacancies in collaboration with the HR Department.
Enforce CCH policies and procedures and ensure compliance with legal requirements and administrative agency rules and regulations.
Manage the resident waiting list in compliance with Fair Housing and Section 504 guidelines.
Prioritize and assign work and projects among staff; coordinate service work and monitor preventative maintenance; and ensure work schedules are followed.
Collaborate with internal and external business partners and vendors to implement improvements and repairs effectively.
Prepare for site and other inspections, including INSPIRE, MOR, and annual audits, by reviewing checklists and forms and ensuring requested documentation is accessible at the site.
Manage the property’s day-to-day finances and maintain necessary financial records and files.
Work with the Portfolio Manager to develop the site’s annual budget and administer it while maintaining a clean, safe, and well-maintained environment and operating within plus or minus 5% of the approved budget.
Direct rent collection and daily rent deposits, and communicate deposit information to the corporate office.
Maintain an average occupancy level of 98% or better.
Market units according to an approved marketing plan and applicable federal, state, local, and regulatory requirements.
Process, complete, and maintain accurate resident files at move-in and each recertification within regulatory guidelines.
Review delinquent accounts and resident receivables and determine collection actions in consultation with the Portfolio Manager.
Conduct annual or more frequent unit inspections and follow up with housekeeping letters, work orders, and maintenance chargebacks to residents.
Perform other duties as assigned.