Community Manager

Havenpark Communities•Mesa, AZ

9d•Onsite

About The Position

The Community Manager runs the full operation of a 260-homesite manufactured home community, with responsibility for financial performance, collections, leasing and occupancy, vendor relationships, team leadership, and residents’ day-to-day experience. The role has decision-making authority and is described as closer to running a small business than managing a property. The Community Manager works on-site and leads a small team while maintaining the community’s standards and results. The role combines financial management and people leadership. It includes handling collections and difficult conversations respectfully and in compliance with applicable laws, driving occupancy and leasing, and overseeing the approval of incoming applicants when residents sell their homes. At Selling Community Manager communities, the manager also personally sells a limited number of homes and earns commission on each sale. The position involves managing contractors for landscaping, maintenance, and home rehabs; leading the team through busy and slow periods; and building relationships with residents. The posting cautions that the work can be demanding: difficult financial conversations and, rarely, lawful evictions pursued with dignity are part of the role. The community does not fully pause on weekends, and managers are expected to maintain a sense of responsibility for it. Havenpark Communities owns and operates manufactured home communities across the United States. Its mission is to make caring communities attainable for responsible residents. The company identifies Respect, Grit, Collaboration, Stewardship, and Boldness as its core values. The hiring process includes two Zoom conversations, typically completed within two weeks of applying.

Requirements

High school diploma or GED.
Valid driver's license with a clean record.
Ability to pass a criminal background check.
Physically able to walk the community daily and occasionally lift materials and supplies.
Ability to work on-site.
The posting welcomes varied professional backgrounds and says property management experience and a college degree are not required.

Nice To Haves

A track record of commitment, such as sustained employment with one employer or staying with something built.
Sales or customer-facing experience where results were measured.
Experience running an operation, such as a business, store, crew, or budget.
Comfort working with maintenance and construction trades.
Property management experience is welcome but not required.

Responsibilities

Manage community financial performance, including the budget, expense management, and net operating income.
Manage collections, accurate billing, on-time rent, and legal notices in compliance with state law and Fair Housing standards.
Drive occupancy and leasing, including rentals and renewals.
Approve incoming residents in the resident home-sale (FSBO) process.
At Selling Community Manager communities, personally sell a limited number of homes and earn commission on each sale.
Hire, develop, and lead a small on-site team in day-to-day operations.
Manage vendor and contractor relationships for landscaping, maintenance, and home rehabs.
Maintain curb appeal, amenities, and safety standards, and deliver capital projects on time and on budget.
Resolve resident issues with urgency and care, earn renewals, and foster a community residents are proud to call home.
Handle difficult conversations about money and, when necessary, pursue evictions rarely, lawfully, and with dignity.
Walk the community daily.