Community Manager

Yes Communities•Glendale, AZ

About The Position

The Community Manager provides leadership to community team members and serves as a primary point of communication for residents. The role handles regular operational tasks, including rent collection, supply and marketing-material management, team development, and protection of company assets. The Community Manager addresses resident complaints and makes decisions concerning the community’s financial success, safety, and conditions. The role also communicates community successes and challenges to the supervisor and team to support alignment with company goals and objectives. The position oversees daily community operations, team recruitment and development, home marketing and sales, vendor and municipal relationships, community events, property standards, and new-home delivery and setup. Travel to company meetings, training, and conferences may be requested by management. Additional duties may be assigned and are subject to change.

Requirements

Excellent oral and written communication skills.
Strong conflict-resolution skills.
Strong leadership and decision-making skills, including management of team-member performance.
Proficiency in Microsoft Office and industry-specific software products.
Proven ability to adapt to new or unforeseen situations.
Must obtain or transfer state-specific licensing within 90 days of employment, where applicable.
A valid in-state driver’s license is required.

Nice To Haves

High school diploma or equivalent is preferred.
Property management or equivalent experience is preferred.

Responsibilities

Manage daily community operations, including evictions, collections, resident relations, the community budget, and protection of company assets.
Recruit, train, manage, and develop team members.
Conduct consistent team meetings to reinforce expectations and support employee growth.
Manage marketing, sales, leasing, and turnover of new, used, foreclosed, and broker homes to support community success and occupancy.
Develop and maintain positive relationships with vendors, cities, municipalities, and counties.
Plan and oversee community events to maintain a positive community environment.
Coordinate with residents to uphold property standards.
Travel to and attend company meetings, trainings, and conferences as requested by management.
Coordinate new-home delivery and setup, and request warranty or follow-up work from manufacturers.
Collect rent, manage supplies and marketing materials, and protect company assets.
Communicate community successes and challenges with the supervisor and team.
Resolve resident complaints and make decisions concerning financial success and community safety and conditions.
Perform additional duties as assigned by management.