Community Manager

Hawthorne Residential Partners•Meridian, NC

12d

About The Position

The Community Manager leads the apartment community’s operations as a team coach, culture ambassador, and business strategist. The role oversees financial performance, leasing, vendor partnerships, resident satisfaction, and daily operations while developing and supporting the team to achieve strong performance and occupancy. The Community Manager also fosters a positive community environment and represents Hawthorne Residential Partners’ Live It culture of service, connection, and exceeding expectations. The position requires a high school diploma or GED and two years of property management experience, including Leasing Consultant and Assistant Community Manager experience. Six months of multifamily Community Manager experience and experience with Yardi, Knock, and Microsoft are highly preferred. A valid driver’s license is required; CAM, CAPS, real estate, and/or property management licenses are preferred. The leasing office is open Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturdays, 10:00 a.m. to 4:00 p.m. One weekday off each week maintains a 40-hour schedule. Evening and weekend availability may be required for resident events or community needs.

Requirements

High school diploma or GED equivalent.
Two years of property management experience, including Leasing Consultant and Assistant Community Manager experience.
Valid driver’s license.
Effective communication and ability to align a team, build trust, and work effectively with vendors, prospects, clients, and other teams.
Ability to interpret financial reports and make informed decisions while considering budget constraints.
Ability to resolve resident conflicts and disputes confidently and professionally.
Commitment to excellent service and a customer-focused approach.
Ability to train and develop team members while providing servant leadership.
Positive, enthusiastic, passionate, and driven approach to daily operations.
Evening and weekend availability may be required for resident events or community needs.

Nice To Haves

Six months of Community Manager experience in multifamily housing.
Experience with Yardi, Knock, and Microsoft.
CAM, CAPS, real estate, and/or property management license.

Responsibilities

Manage budgets, rent collection, and community financial reporting.
Oversee move-outs, deposit accounting, and delinquency tracking.
Maintain accurate records using platforms such as Yardi and Knock.
Ensure compliance with company policies and legal standards.
Conduct regular inspections to maintain curb appeal and quality.
Drive leasing, renewals, and pricing strategies to meet occupancy goals.
Partner with maintenance on work orders and preventative care.
Oversee vendor services and ensure quality, safety, and timeliness.
Build a strong, positive team culture across office and maintenance staff.
Hire, train, and coach team members to meet performance goals.
Host weekly team meetings to align on goals and celebrate wins.
Address escalated resident concerns professionally and with care.
Plan and lead resident events to boost satisfaction.
Monitor and respond to online reviews to manage reputation.
Maintain communication with leadership and ownership groups.
Conduct tours, respond to leads, and guide prospects through the leasing process.
Identify prospect needs, showcase available homes, and invite prospects to join the community.
Ensure lease applications, renewals, and related documents are completed accurately and on time.
Meet occupancy goals through effective leasing and resident retention.
Create and manage community social media content to highlight events and promote engagement.
Keep the office, amenities, and common areas clean, welcoming, and immaculately presented.