Community Manager

Hawthorne Residential Partners • Fuquay-Varina, NC

11d

About The Position

The Community Manager leads and oversees all aspects of apartment community operations, including financial performance, leasing success, vendor partnerships, resident satisfaction, and team development. The role serves as a coach and culture ambassador, providing daily support to help the team maintain strong performance, occupancy, and a thriving community environment.

The manager handles budgets, rent collection, financial reporting, move-outs, deposit accounting, delinquency tracking, records, and compliance. They maintain property quality and curb appeal, coordinate maintenance and vendor services, and guide leasing, renewals, and pricing strategies. They also hire, train, and coach staff; address escalated resident concerns; organize resident events; manage online reviews and community social media; and communicate with leadership and ownership groups.

The role includes supporting leasing by conducting tours, responding to leads, guiding prospects through applications and lease documents, and working toward occupancy and retention goals. The manager also ensures the leasing office, amenities, and common areas are clean and welcoming. The schedule is structured around a 40-hour workweek, with one weekday off; evening and weekend availability may be required for resident events or community needs.

Requirements

• High school diploma or GED equivalent.
• Two years of property management experience, including Leasing Consultant and Assistant Community Manager experience.
• Valid driver's license.
• Effective communication and ability to align teams and work effectively with vendors, prospects, clients, and other teams.
• Ability to interpret financial reports and make informed decisions within budget constraints.
• Ability to resolve residential conflicts and disputes professionally.
• Commitment to customer-focused service and the company's Live It culture.
• Ability to provide training and development opportunities for team members.
• Enthusiastic, passionate, and driven approach to daily operations.

Nice To Haves

• Six months of multifamily Community Manager experience.
• Experience with Yardi, Knock, and Microsoft software.
• CAM, CAPS, real estate license, and/or property management license.

Responsibilities

• Manage budgets, rent collection, and community financial reporting.
• Oversee move-outs, deposit accounting, and delinquency tracking.
• Maintain accurate records using platforms such as Yardi and Knock.
• Ensure compliance with company policies and legal standards.
• Conduct regular inspections to maintain curb appeal and property quality.
• Drive leasing, renewals, and pricing strategies to meet occupancy goals.
• Partner with maintenance on work orders and preventative care.
• Oversee vendor services and ensure quality, safety, and timeliness.
• Build a strong, positive team culture across office and maintenance teams.
• Hire, train, and coach team members to meet performance goals.
• Host weekly team meetings to align on goals and celebrate wins.
• Lead with empathy while upholding accountability and standards.
• Address escalated resident concerns professionally and with care.
• Plan and lead resident events to boost satisfaction.
• Monitor and respond to online reviews to manage reputation.
• Maintain communication with leadership and ownership groups.
• Conduct tours, respond to leads, and guide prospects through the leasing process.
• Identify prospect needs, showcase available homes, and invite prospects to join the community.
• Ensure lease applications, renewals, and related documents are completed accurately and on time.
• Meet occupancy goals through leasing performance and resident retention.
• Create and manage community social media content highlighting events and promoting engagement.
• Ensure the office, amenities, and common areas are clean and welcoming.

Benefits

• Monthly leasing and renewal commissions and quarterly performance bonuses in addition to salary.
• Career Path Program and Learning and Development support.
• Dental insurance.
• Medical and vision coverage plans.
• Health and wellness incentives.
• 401(k) retirement match program.
• Paid time off, including birthday leave.
• Paid sick time off.
• Pet insurance plans.
• Paid maternity, paternity, and adoption leave options.
• 24/7/365 telehealth access.
• Company-paid life insurance.
• Retirement planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED