Community Manager

Compass Group•New York, NY

12d•$28 - $30•Onsite

About The Position

The Community Manager (also described as Community Ambassador) establishes a warm, welcoming, and professional atmosphere for clients, executives, employees, and other visitors. The role delivers high standards of service, maintains customer satisfaction, and helps ensure the workplace is optimized and operating smoothly. This position is on-site five days a week. Rapport is a specialized division of FLIK Hospitality Group that emphasizes long-term career development and provides training and development opportunities.

Requirements

High school diploma or GED.
A minimum of 1–3 years of experience in the hospitality industry.
Proficiency in Word, Excel, PowerPoint, Access, and Outlook.
Ability to multitask and manage multiple projects and work assignments.
Ability to handle last-minute changes in a fast-paced environment with a high volume of events.
Tact in working with professional peers from other departments and all subordinates.

Nice To Haves

Associate degree in hospitality management, communications, or another related field.

Responsibilities

Provide high-level internal and external customer support.
Greet employees and visitors warmly and professionally, maintaining eye contact throughout interactions.
Register visitors with the building and internal platform.
Assist with space reservations using an online tool and escort guests throughout the office.
Manage visitor access according to workplace standards.
Help create a collaborative environment among teams through events and personal introductions.
Manage and support all functions in EMS – OMC Reservations Tool.
Provide knowledgeable information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
Ensure the cleanliness of open work areas, conference rooms, the lobby, and the kitchen.
Set up incoming catering and break down catering events.