Community Manager

RPM Living • Marina del Rey, CA

10d • $100,000 - $105,000 • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads and develops property staff, supports financial and budget management, promotes resident satisfaction and retention, and works with marketing and maintenance teams to meet occupancy, revenue, and service goals. The Community Manager also manages relationships with property owners and follows applicable eviction procedures.

This is an on-site role based primarily in an office, with occasional work outdoors and exposure to the elements. The office may have bright lights, constant noise, and distractions. A flexible schedule is required, including weekdays, nights, and weekends as needed. The position requires a bachelor's degree or relevant experience, along with at least three years of related multifamily property management experience. Salary is $100,000–$105,000 plus bonus.

Requirements

• Bachelor's degree from a four-year college or university, 1–2 years of relevant experience, or a combination of education and experience.
• At least 3 years of related multifamily property management experience.
• Strong leadership and management skills.
• Team-oriented, professional, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications, occasionally lift or carry items weighing up to 20 pounds, and operate a computer and other office equipment.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends as business needs require.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including candidate interviews, onboarding, training, timesheet approval, quarterly discussions, and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and resolving service issues.
• Collaborate with the property maintenance team to ensure resident service requests are handled promptly and completed according to company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze market and economic trends and partner with marketing to implement leasing strategies that support occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships through meetings, property tours, updates, and responses to owner requests.

Benefits

• 100% rent discount.
• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager